What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Luxury Casino - problem with account

RESOLVED
Complaint Info
Disputed casino Luxury Casino
Reason Bonus terms violation
Posted on May 16, 2014

HI there well i if been fraude by Luxury Casino. I play here for many years never won a price until last week i won 300 euro i that wow finaly i won here it comes. First they send me a mail that i made whitdraw and it thakes a vieuw days for the payout, this monday 18 februari 2013 they send a mail :

Our systems have detected that multiple Casino accounts have been created using your PC, email address or personal details.

The Casinos terms and conditions do not permit more than one real account per household, personal computer or e-mail address. This is necessary in order to reduce the casino's exposure to online losses.

As such, the winnings have been voided and confiscated. As a sign of good faith, your deposit will be refunded.

Kind regards,

Rudolf

Risk Management

Casino Rewards

I dint"t even know that i had two accounts there so i send them mail back and told them why you let me make deposit if it is not allaud to have two accounts and why you dint let me know ore warning me that i have two accounts. then he send this mail

Just because you have an old closed account does not mean that it does not exist. You still took part in the sign-up promotions on both accounts and therefore breached the terms and conditions of the casino.

It is your responsibility to ensure that you do not breach the terms and conditions. i told them if you are not to go payout my price then give me all of my deposits back the answer was no, and they closed my account. i called my lawyer and he told they have to pay the price ore give you all of your deposit back. i also send a mail to LGA but no answer yet. Can you help me?

Posted on February 26, 2013

Player was emailed on 21st Feb telling him that all deposits made on the duplicate account were refunded. No further action required.

Posted on February 26, 2013

There are also notes in the account that the player closed their original Luxury Casino account only 1 month prior to opening the new account.

Since the deposits on the duplicate account have been refunded, there is nothing else the casino rep can do here.

Posted on February 27, 2013

the issue is not solved. They wont pay me out. I send mail to LGA but no answer yet.

Posted on February 27, 2013

The casino will not be paying you out becuase you broke the terms and conditions you agreed to when you created the second account.

Your deposits were refunded on the duplicate account. There is no further action.

I suspect LGA will come back with the same response.

Cheers

AskGamblers
Posted on February 28, 2013

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Luxury Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy