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LuckyElektra Casino - Account closed and all the funds deleted

RESOLVED

Complaint Info

Disputed casino

LuckyElektra Casino

Amount

€ 300

Casinokuningas Finland
Posted on October 8, 2021

Deposited 150€ on LuckyElektra and managed to win 300€. Tried to withdraw all the funds on 21st september 2021. However my account was closed Friday 24th of September and no reason for that was given. Tried to ask from kyc and support the reason behind the shutdown multiple times and didn't get the exact answer. Also provided all the requested document for kyc process but never received even part of my withdrawal eventhough got an email they got my files asked.


I attached here also all full email conversations between me and the operator in English.

Posted on October 11, 2021

Dear Player,

Thank you for reaching out. We highly appreciate your feedback and we will do our best to improve our service. We are deeply sorry about any misunderstandings.

We have sent you an email in regards to the reason behind your account closure. Feel free to contact us again for further assistance. We confirm the receipt of your documents. We have processed the 150 EUR withdrawal on 06.10.2021 and the remaining 150 EUR will be paid out in the nearest time. We will update you once again via email once it is done. We hope above settles the case for you.

We appreciate your patience and cooperation. Please feel free to contact us at any time.

Sincerely,
LuckyElektra

Casinokuningas Finland
Posted on October 12, 2021

I can confirm that I have now received the requested withdrawal.

AskGamblers
Posted on October 12, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

LuckyElektra Casino Complaints

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