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LSbet Casino - Withdrawals not processed as per their payment time frames

Complaint Info
Disputed casino LSbet Casino
Reason Delayed payment
Amount € 3700
Posted on January 3, 2019

I deposit ~10k on a last week to LSbet. Have played there few years and have deposit much more in history.

I had a real winning strike and have now +50k€ stuck on my LSbet account.

Now there seems to be some problems on a withdrawals. I requested 3x1100€ (btw its real maximum withdraw, even site says 15k is maximum to neteller) withdrawal 30.12 and they paid only 1100€ to my neteller account. Every another withdrawal is stuck on a site and support tells everyday that "your withdrawals will be paid today".

Reason why im worried is that they have few complaints here and in a different gambling forums where they have closed account when somebody wins a lot and tells story where player have got dublicate account without any evidences. So I asked is everything ok with my account and every support agent said u have nothing to worried, we gonna pay your winnings.

So they say they will pay, first yesterday, then it changed today morning "because of holiday" but nothing has happened and it seems to be impossible to make even 3300€ withdrawal. Doesnt matter how much you have played or deposit in history LSbet seems to have principle where they owns money right after deposit and its allmost impossible to get back even small part of your deposits to your neteller. Even if u win with a fair play and bets and they confirms that everything is ok and your account is fully verified.

Made this public because u give great star rating to site but every agent lies to me by turns and changes the date when withdrawal is processed and now there is propably huge risk that they just close account and steal those winnings and deposits like in another cases if i dont lose those back. Three different agent confirmed that theres nothing wrong with my account and have made few withdrawals before without bigger problems.

I have three different chat coversations documented where i ask when you pay and is my account ok. Every time they promised to pay and says my account is verifies with out issues but still i cant get moneys to Neteller. Allso have my full betting history and latest terms and conditions if thats needed. Every safety checks is allso done and confirmed.

Hope there is some manager who confirms that site really pays if somebody sometimes wins and takes care that really happends. If not, site is really big scam which takes your moneys without possibility to win.

Conversation started on : Tuesday, January 01, 2019, at 09:26 (GMT+0)

[09:29] V1544993526310690: Department : English
Question : Hi. My withdrawals is still pending. Have deposit like 60-100k to your site. First time i have won little bit bigger amount. Can u confirm that everything is still ok with my account? I have heard u have closed few account when they have won some little bit bigger amounts. I have my full gaming and transaction historys and few chat histories on last day to license holder where u confirm that everything is ok but want to be sure of about that.
[09:29] Ruby has joined the conversation
[09:29] Ruby: Hello! Welcome to Live Chat.
[09:29] V1544993526310690: Ideone nick
[09:29] Ruby: Thank you. Please allow me a moment to check it for you.
[09:31] Ruby: Thank you for your patience. Your withdrawals are due to be paid untile the end of this day.
[09:31] V1544993526310690: And u confirm everything is ok and theres nothing to be worried?
[09:33] V1544993526310690: If i continue huge bets and won like 100k u gona pay that out?
[09:33] Ruby: As I can see there aren't any issues.
[09:34] Ruby: The money will be paid out accordingly to the conditions set by the Finance department.
[09:34] V1544993526310690: Ok. Thanks and happy new year! 😊
[09:35] Ruby: Thank you. Happy holidays to you too and have a great day!
[09:35] Ruby has left the conversation"

"Felix on a same day
[15:21] Felix: Thank you for your patience. As according to the information provided by our Finance Department, your previous withdrwal request of 1100 EUR ha been processed yesterday on 31/12/2018. The next withdrawal is scheduled to be done by the end of the curent day, the lates is by tomorrow morning. There may be a slight delay due to the New Year holidays, but I assure you that there is nothing to be worried about. You will receive your winnings as soon a possible"

Posted on January 3, 2019

Dear @Ideone,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on January 3, 2019

Thank you for making this public.
There are few updates after i made that complaint.

First I asked on a three different days via live chat when u gonna process that first withdrawal. There was four different chat agents which said every day "today". Then came next day and got same answer. Then next day and got again same answer. Then i asked why you lie to me every day even im a big customer and play with legal account and got my live chat blocked.

I really got scared after that live chat ban and when readed those complains where they can close account with out any evidences. I sent emails to C.I.L board members which have signed their license and asked help at Curacao emanagement group. Sent copies of those messages to LSbet office (My IP still seems to be is banned in email support and live chat) and im happy to inform that LSbet have paid me another 1100€ withdrawal after four days fighting and many stories with lies. Still have tens of thousands stuck there so i really hope you keep this case open until i have got answers:

a) Why they lied to me many days?
b)Banned my live chat?
c) Have got problems to pay out even small part of my last week deposits?

Im happy after i have got my hole amount in Neteller and they shows that it can be possible to large players withdraw large amounts without scams.

Now have got there 3x1500€ withdrawals pending because my maximum withdrawal limit is 1500.

Posted on January 3, 2019

And that second withdrawal was paid today morning and my account is still open. So there could be a possibility that they really got new years holidays and pays that like professionals but then in my opinion chat ban and three days waiting with "today promises" is not a right way to do.

Posted on January 4, 2019

Im happy to inform that LSbet paid my third withdrawal (1500€) today and my live chat connection works again. Get allso estimated schelude to my next withdrawals.

"Please be informed that at the moment you have three pending withdrawal, that are due to be paid in the following schedule: First is due to be paid today until the end of the day, the second on January 6 and the third one is set to be processed on January 8. "

Story continues.

Posted on January 7, 2019

Dear LSbet Casino,

Please let us know if there's some update regarding this case.

Posted on January 10, 2019

Hello dear AskGamblers Team and dear Customer,

We are glad to inform that the all the requested payments have been processed already in accordance with the payments schedule. Moreover, our Finance team has raised player's limits, to fasten up the withdrawal process.

We are always doing everything possible to provide the best services and proper assistance to all our players.

Best Regards,
LSbet Team

Posted on January 10, 2019

Dear @Ideone,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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