HI, i played a while on Casino Heroes and complete in both games, Thunderstruck II and Immortal Romance, the full chamber of spins.
Then i didnt play there for a few days, maybe a week or two.
after the last login, i see, that all features are gone and i have to start from zero.
i contact the support immidiately and they told me, they will inverstigate it. the procedure goes over days and then they told me, they must contact microgaming.
after more then a week, today i get a reply from the casino, from the support agent "Rico"
they offer me a 5!! euro compensation and give me no reply whats happen there with the games.
this offer is a joke, to reach the level before the glitch i have to spend few hundred euros....and not 5 euros.
this is the situation now, and i hope askgamblers can help me to get a fair solution for this problem and get an answer what is happened there.
I doesnt want a big compensation, better i get my features back. but when a compensation, then please a fair one and not 5 euros.