Breaking their own terms and conditions

Maarten

Good to see you could reply , now I,ll run through wat really happened ..
If u bothered to read the emails I posted I NEVER said to close my account permanently, I said close my account for a while .. Now in your terms and conditions it says I can reopen the account in 30 days if I remember correctly.

When I tried to reopen my account YOUR SUPPORT AGENT had permanently closed the account . Not my choice or my decision . Then Amber instructed me to open another account , if u need some chats provided I can do so .

The only agent that really tried to help me was Merlin , the rest said it was ok including David , he even gave me a bonus on the account . Davis knew about it day in day out . Also why didn't David tell me this when he closed my account he couldn't even give a reason .. U might want to go read through the chats or would u like me to post them on here

4 days in a row I asked to speak to the casnio manager and everyday I was told he's busy atm , he will contact you .. STILL WAITING BY THE WAY .

Your casnio breached its own terms and conditions and no one really cared or blinked and eyelid , yet you can write I breached the terms and conditions , this situation is KLAVER CASNIOS fault and no one else's .

I don't want any part of your casnio but players have a right no know wat the casnio did ,

Andrew

Dear Browny66,

Thank you for your message and bringing this to my attention.

You make several claims in your complaint, I will answer them one by one:

* The reason that your account was closed is very simple. As you concluded yourself already, making a second accounts is not allowed at Klaver Casino. I can see that David has closed your second account as soon as he found this out.
* The amount of points was not enough to exchange for bonus money (a minimum of 1000 points is required) - not even if we take the sum of both accounts.
* There were no free spins missed.

I have forwarded this matter to the support team as these things (second account) should never happen - my apologies for this.

At this stage there is nothing more we can do for you as your account is closed and can not be re-opened.

I would like to wish you all the best for 2016!

Maarten

They sent me and email in Dutch language saying I have a message in my account , I tried to log in both accounts are blocked .. I,Ve attached the email

Dear @Browny66,

Any update regarding your complaint? Thank you.