Complaint #16 Jackpot Party Casino

Loss of free games 3times

By Liedel

12 years ago

Message on forum

I love playing Crystal Forest, 3times now I have been cheated out of my free 50 games and the money I earned getting them. The last time was 1-7-2014 at 5:40P.M.

I don't think I will be putting in any more of my money to play, unless you give me what the game gave me!

Thank you

Disputed Casino Jackpot Party Casino

Reason Other

Discussion

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Jackpot Party Casino Complaint Stats

Resolved 1 / 9

Avg. Amount $30

Avg. Complaint Duration 12 days

Avg. Response Time 4 days

Jackpot Party Casino Complaints

See all complaints for this casino

Firework promotion not received from Jackpot Party Casino

This is a cut and paste from my original complaint to Jackpot party support: I purchased coins with the firework promotion but did not receive any fireworks. I bought one for 250$ package once for myself, two 5$ packages for fvXXXXXXX.com (#2XXXXXXX), and two 5$ packages for neXXXXXXX.com (#2XXXXXXXX). Neither my friends nor I got any fireworks. Each account was accessed daily from 7/3 through 7/11. I am frustrated by the lack of explanation with your promotions. This is the second detailed message I have sent about this issue. First I am feeling cheated and now with no response to my first inquiry I am feeling ignored. I received two auto responses that did not address my issue. I reposted to my complaint more than 5 times. 3 times the complaint was closed with no explanation. I reopened the complaint until finally it was removed and I could no longer access it. I have tried to open a new ticket repeatedly but even though I get a conformation screen I get no ticket number or follow up.

Unresolved

$270

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Unresolved

Loss chips/points

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Cheers
Wayne

Unresolved