Complaint #11 Jackpot Party Casino

loss of bonus round winnigs

By Wendy Townsend

12 years ago

Message on forum

This Is the 4th time That this happened to my account Everytime I try to contact Williams interactive No one responds. All day today I've been getting submitting spin to server. Thought that they had fixed all bug issues. I love playing the game just wish they would fix or respond to the gamers complaints. Hopefully they'll put what they took from my account that they would return my winnings if they value me as a gamer of their products.

Disputed Casino Jackpot Party Casino

Reason Software glitch

Discussion

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Jackpot Party Casino Complaint Stats

Resolved 1 / 9

Avg. Amount $30

Avg. Complaint Duration 12 days

Avg. Response Time 4 days

Jackpot Party Casino Complaints

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Firework promotion not received from Jackpot Party Casino

This is a cut and paste from my original complaint to Jackpot party support: I purchased coins with the firework promotion but did not receive any fireworks. I bought one for 250$ package once for myself, two 5$ packages for fvXXXXXXX.com (#2XXXXXXX), and two 5$ packages for neXXXXXXX.com (#2XXXXXXXX). Neither my friends nor I got any fireworks. Each account was accessed daily from 7/3 through 7/11. I am frustrated by the lack of explanation with your promotions. This is the second detailed message I have sent about this issue. First I am feeling cheated and now with no response to my first inquiry I am feeling ignored. I received two auto responses that did not address my issue. I reposted to my complaint more than 5 times. 3 times the complaint was closed with no explanation. I reopened the complaint until finally it was removed and I could no longer access it. I have tried to open a new ticket repeatedly but even though I get a conformation screen I get no ticket number or follow up.

Unresolved

$270

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I don't think I will be putting in any more of my money to play, unless you give me what the game gave me!

Thank you

Unresolved

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Unresolved

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Unresolved

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Hope you will handle this, Joanne N Singer PE

Unresolved

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Resolved

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Unresolved

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Please recredit this to my account
Cheers
Wayne

Unresolved