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Jackpot City Casino - Withdrawal taking very long time

UNRESOLVED

Complaint Info

Disputed casino

Jackpot City Casino

Amount

$ 650

Calibre13 New Zealand
Posted on December 8, 2023

I am a verified player at Jackpot City and have previously withdrawn money on my account.

I recently requested to withdraw funds from JAckpot City on 17 November. On 27 November I made another separate withdrawal request. Later when I contacted live chat to see why my withdrawals were taking so long they informed me I needed to verify my Skrill account again. The official Skrill account statement I sent for verification was declined three times. I had to highlight and circle my details on the document for it to finally be approved. This took almost three weeks and were verified on 5th December 2023.

However I am still waiting for my withdrawal to be processed. I have attached screenshot of my withdrawals with dates they were requested.

Please help me, I have never had to wait so long for a casino withdrawal and am getting frustrated.

< Full name removed >

(Jackpot City username - Monz79)

Calibre13 New Zealand
Posted on December 9, 2023

Contacted live chat to enquire if there was any progress made on my withdrawal review. They advised me that Interac documents were requested. I do not even know what Interac is nor have I ever used it! Now another 24hours wait for feedback. How ridiculous

AskGamblers
Posted on December 11, 2023

Dear Jackpot City Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Calibre13 New Zealand
Posted on December 12, 2023

Contacted live chat for an update on the withdrawal and now they are saying that it is on hold for management review that could take 3-7 days