Good Day:
Thank you for your e-mail whereby you could not process my complaint and requested more information.
Because your system is currently experiencing difficulties with receiving attachments, I will follow up by sending the attachments to your supporÂ[email protected]ÂskgÂambÂlerÂs.com address.
The attachments to follow. are a history of e-mails between myself and Customer Support for Bayton (Jackpot City Casino). They are in chronological order and are hi-lighted for your convenience.
I have been attempting to get back $2,240 CDN since mid December 2017. In the e-mails, you will notice that they claim (14Dec17)they could not refund to my MasterCard and requested my bank account information. They claim (2Mar18) that the refund took place on 18Dec17.I supplied banking and credit card statements proving the funds were never received.
On 18Jun18 they claim that my MasterCard was refunded. On 27Jun18 they claim they were having difficulty paying back to my MasterCard.
On 27Aug18 they state they cannot locate a withdrawal on my account.
On 4Sep18 they requested additional Bank Statements.
On 17Sep18 they state that a refund was made on 11Sep18.
On that same day they state that a deposit was made to my bank account on 12Sep18.
On 24Sep18 they claim they have feedback from my bank that the refund/withdrawal was successful. They have ignored repeated requests to provide me with a receipt of the transactions they claim to have made or with any sort of correspondence from my bank they claim to have received. I have sent through both my MasterCard and bank statements to them on repeated occassions proving that no refund was ever received in either of my accounts.
I hope you will see from the e-mails I have attached that their Support and Operations Teams are at best disfunctional given the conflicting statements and dates throughout this entire ordeal.
For my own security, I have not included my bank or credit card statements in this e-mail at this time, but will be happy to do so should you require them.
I would sincerely appreciate any help you can provide in getting this matter settled and resolved.
Yours truly,
Lambertus Zwueste
Username: Rubbitt
Disputed casino | Jackpot City Casino | |
Reason | Double charge/Refund | |
Amount | $ 2240 |
Jackpot City Casino Complaints
- 9 of 41 resolved
- 5 days avg response
- 1 week avg complaint life
- 6,632 USD avg amount
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Unresolved
Jackpot City Casino - Cannot log in, I want my deposit of $100 back
$100
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Jackpot City Casino - Cannot log in, I want my deposit of $100 back
I signed up for this casino . Went to deposit $100 to play later. When I went to log in , it kept saying wrong username or password . I contacted them ...
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Unresolved
Jackpot City Casino - Withdrawal still pending
$2,000
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Jackpot City Casino - Withdrawal still pending
I requested a withdrawal for $2000CAD on Aug 24, 2020. It is still pending. I have not been paid. I chatted online with a representative on Aug 28, ...
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Jackpot City Casino - Issue after issue
$1,000
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Jackpot City Casino - Issue after issue
So I won 1000 last week. I had a 3 day lock put on my account so couldn't reverse funds . To find out that "randomly" my card no longer accepts ...
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Unresolved
Jackpot City Casino - Wan't return my deposit back
$100
Unresolved
Jackpot City Casino - Wan't return my deposit back
Created account feb 22 2020 and it was locked almost immediately after creating but not before I made a $100 etransfer of $100 to it. The account was ...
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