Ag awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Jackpot City Casino - Stalling refund for months

UNRESOLVED
Rubbitt Canada
posted on September 28, 2018.

Good Day:
Thank you for your e-mail whereby you could not process my complaint and requested more information.

Because your system is currently experiencing difficulties with receiving attachments, I will follow up by sending the attachments to your suppor­[email protected]­skg­amb­ler­s.com address.

The attachments to follow. are a history of e-mails between myself and Customer Support for Bayton (Jackpot City Casino). They are in chronological order and are hi-lighted for your convenience.

I have been attempting to get back $2,240 CDN since mid December 2017. In the e-mails, you will notice that they claim (14Dec17)they could not refund to my MasterCard and requested my bank account information. They claim (2Mar18) that the refund took place on 18Dec17.I supplied banking and credit card statements proving the funds were never received.

On 18Jun18 they claim that my MasterCard was refunded. On 27Jun18 they claim they were having difficulty paying back to my MasterCard.

On 27Aug18 they state they cannot locate a withdrawal on my account.

On 4Sep18 they requested additional Bank Statements.

On 17Sep18 they state that a refund was made on 11Sep18.

On that same day they state that a deposit was made to my bank account on 12Sep18.

On 24Sep18 they claim they have feedback from my bank that the refund/withdrawal was successful. They have ignored repeated requests to provide me with a receipt of the transactions they claim to have made or with any sort of correspondence from my bank they claim to have received. I have sent through both my MasterCard and bank statements to them on repeated occassions proving that no refund was ever received in either of my accounts.

I hope you will see from the e-mails I have attached that their Support and Operations Teams are at best disfunctional given the conflicting statements and dates throughout this entire ordeal.

For my own security, I have not included my bank or credit card statements in this e-mail at this time, but will be happy to do so should you require them.

I would sincerely appreciate any help you can provide in getting this matter settled and resolved.

Yours truly,

Lambertus Zwueste
Username: Rubbitt

Jackpot City Casino complaints

  • 6 of 30 resolved
  • 5 days avg response
  • 1 week avg complaint life
  • 7,792 USD avg amount

Have trouble with Jackpot City Casino?

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie policy.

Try your luck with top-rated casinos on the market!

You have been inactive for 90 seconds