I refer to to my accounts with: 888.com moongames.com vegasspins.com & SecretSlots.com - which as I understand, are all entities under the 888 Group.
Having realised I was suffering from a compulsive gambling addiction, I requested that a full self exclusion period was placed upon my 888 account on 06/19/2017 . However, on the 5/03/18 i was able to open an account with VegasSpins.com and deposit £105 then on 04/05/18 I was able to open an account with www.moongames.com and make deposits totaling £630 i have contacted secret slots for my transaction history as I have also self-excluded from there. I was able using the same details as previously registered with 888, including: billing address, registered card details, paypal account, email address, IP address and usernames.
Upon registering with 'Moongames', I was allowed to make deposits totaling £630 and £105 with Vegasspins, there are also £350 worth of paypal deposits to 888 casino between 27/10/17 and 06/01/18 that i assume were secretslots or another 888.com entity - despite having a self exclusion ban placed on the account. As a 'responsible gaming provider' - that has a duty to help prevent compulsive usage - I am very disappointed that 888 holdings have failed to enforce their self exclusion policy/responsible gambling policy. No checks were made - which resulted in financial losses.
I have sought advice on the above and I herby request that:
i.) 888 holdings close my Moonspins, vegasspins and any other account in my name registered with a 888 group/Cassova Casino
ii.) 888 holdings provide a refund of the deposited funds, because of their inability to/inadequate checks for self exclusion.
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