Returned winnings back to my account instead of paying out

hi i joined ikibu casino on the 6th of august won £3.500.00 and requested a withdrawal sent in all my ids for account verification i requested withdrawal back to my credit card that i used to play with, on the 8th of august they said your withdrawal has been processed via email so i waited 5 days no money come into my account so i went back onto the ikibu casino website and guess what the funds were back in my casino account so i contacted ikibu casino they said its my fault and a problem with my card. so they advised me to do a bank transfer so i sent them my iban number and bic code and waited another 4 days and still no funds so can anybody help me

First off all I want to say that may complain isn't towards the members of Ikibu cause i think there were as helpfull as they can, but see no other option because I think i'm being patience enough. Let me explain the situation. In november I make a account on Ikibu and make a deposit of €60 and start to play Sticky bandits but it wasnt my game, so i looked for another and came to Starbust. Well i dont have any luck and lost my deposit real quick and stopped playing for a couple days. On December 6th i guess, dont now exactly but make a new deposit. Playing a bit and lose, then wins and at some point reach €2731 and make withdraws. A had to verification my account, and done that and December 14th I had my withdraws on my bank. Well after that I was so happy and decide to play again what i did so this is what happen. I make serveral deposits and losing money, till i make my last deposit for around €200 and have €150 still open so it comes to a total of €350 and from that point everything changed. I won, lost just like the other time but get higher up everytime. At some point i hit the amount of €54,000 but i continued playing and fall down to €44.000 and then stopped. I got a mail from the manager to surprise me with my big win and got a call from him. At that point I make withdraws on December 19th, 15 withdraws but I thought it get really slow, but were around the holidays so i think i just needed to be patient. First 5 withdraws were approved, and 3 days later another 5 were approved. In the main time i did more withdraws on December 24th and December 29th. After a few days I started to play again and got my balance from almost €39.000 down to €32.000, but i dont like to lose so i played further what ended in a big win and got my account up to €50.000 again and that was the moment i stopped right away. I played no more after that win and just want to withdraw. But then it scared the shit out of me when on saturday December 30th i logged in, nothing is going on and withdraws still not approved. But when i wanted to check my account a couple of hours later i'll find out that my account was blocked. So I message the contact center and they told me this could be of my big win and that I can contact the manager directly. So I did, get a message back that his gonna look what's going on and try to speed up the issue in the shortest time. On January 2th he send a mail that he would contacted me trough today or tomorrow with further information. The day next i recieved a call ( well what i think because my boyfriend, who lives with me has a account either ( no bonuses accepted ) but i think they wanna check up if we are different persons because we both get a phone call the same time. Manager calls me with questions about my account, what games i played, how much i deposit and stuff like that. To my boyfriends the same ( he only played one time on his account and only lose about €900. ) Manager says that if it's all good, ( but it seems good to him ) my account would reopend end of the day, and i could make doing withdraws. Messaged him later if my account was already open but no response. A day later I messaged again if he had any news, but unfortunely he had no news from verification department. On January 5th my boyfriend get a message from Ikibu to verify his account, what he did ( still in process because some of the documents needed upload again. After he's getting a message a recieve a message from the manager and he says the next step for verification is a photo of you with your ID in your hand. Well i just want my money so i dont bother to do that and by 10 minutes i send it. But then there was the weekend, and still nothing heard. I just want my withdraws and my money whats on my account like around €29.000. I think i've been patienced enough and dont know whats going on and why my account is still blocked by now. They have 5 withdraws from December 19th wat not is paying so this is 21 days ago and its still not involved. I hope you guys can help me to solve this problem. Above that it's a great casino and i liked to play there. Thanks.

after verifing my account i won 500 pound which i withdrew 400 with other money i won 700 pound and 2700 i ask for withdraw and was asked to resend my credit card pics which i did i then waited 2 days for approval but then was told to send in credit card pics again which i did on 12th of this month it was verified and approved today but then i find that money had gone back to my account balance so i withdrew 3300 pounds again and was told i would have to have it approved againi left 100 pound in my account i have attached all chat

Hi I just want to raise a compliant regarding the above casino regarding customer service issues. I understand that for legal reasons they require identification which I have sent five times. I have been on chat to see where my WD is to be told incorrect documents provided. However they do not tell you this so I resubmitted and the chat host advised all correct now and WD will be processed without fail on 21/3/17 but guess what it has not been. I feel something should be done about this casino that is so new and yet so many complaints already. Please can you try and get clarity also they do not have contact. Numbers like other casinos so you can not even talk to them also I think they have disabled chat on my account so I can not contact them at all

Hi its been 10 days and still my withdrawal of 1600 usd has no been payed . i requested the withdrawal on the 23rd of dec and its now the 2nd of jan . support continues to tell me its on its way . could you please help me resolve this issue please . im fully verified at the casino but no one seems interested in the fact the casino has breached its own terms and conditions

I first deposited with this casino ikibu no problems at all in fact 100% I would of gave them customer service was good and my winnings paid out 2 days later. Without any problems I told them I couldn't upload my Id so I sent in a email which was birthcerticate bank card and bill as far as I was aware that id was good enough as my winnings paid into my bank. Since then I must of deposited hundreds more and now won £220.00 to be told I can't withdraw it as they want passport or driving licence of which I don't have.