Ikibu Casino - Returned winnings back to my account instead of paying out

Even frøseth Norway
posted on November 21, 2016.

Hello! First i like to say that im not a person that complains online regularly, but this time i feel i have no other choise! I disceded to try the ikibu casino since its got so great reweivs here. But i must say, i fell like they are really just ripping me off.

I won around 1350 dollars for almost 1 week ago. It took 4 days to get my account verified and when i finally got it, well then the nightmare starts. I got 2 confirmation mails that my withdrawal was completed and I should expect my money in 1-3 days! But when i log in to my ikibu account to day so is my wining back on my Ikibu account, I contact them right away, but they cant help me and they dont know what to do... i feel so helpless. I have e-mails and chat logs that proof it.

I feel just like the sky is falling in my head!

Please help me

posted on November 24, 2016.

Hey Even!

It's Green here. We have spoken several times on chat over the last few days, so I'll basically explain the situation so everyone can understand :)

Ms Even signed up to Ikibu one week ago. She had a nice win, which we couldn't be happier about! Following MGA requirements on big wins we requested documents. Just like we guarantee, and after getting the correct documents, the withdrawal was instantly approved on our side. This means that the money left our account and was sent to yours. To ours and to Ms Even's surprise, the withdrawal was returned to our account by InPay.

Logically, ms Even came on chat outraged. We explained that her banking details must have been introduced incorrectly and that we would try again. When we tried the same process (money left our account again), we received another failed attempt and the money was returned once more. Please note that the details between the first and second payment were modified by Ms Even, which we believe is the reason for the failure. Our finance team contacted InPay straight away to demand an answer as to why the payment was being rejected. We are still awaiting a response.

Ms Even has been coming on chat looking for updates for the last couple of days, and she has received an honest response at all times: we're working on it with top priority, but as it's not an issue on our side, we must wait for an answer from InPay.

The bottomline is that the communication between the player and the casino is excellent, that we have attempted to process the withdrawal within hours of having a verified account, and that the payment is not going through due to third party reasons. We're just as eager to receive a solution.

However, I wouldn't worry as we are 100% confident that ms Even will receive her money and compensation (even though it's not an issue on our side). As soon as we have updates I'll post them here too :)

Have a nice day everyone!

Even frøseth Norway
posted on November 25, 2016.

Yes its right that the communication between me and the casino has been great and they have been very helpful, however they case has not been resold and im still waiting, I understand that it’s NOT the casinos fault, but I still think it’s strange that the only have one payout source. I hope it will come to a solution today

posted on November 25, 2016.

Hey Even!

Updating: I've raised the ticket again within our finance team so that they give it top priority. I'll keep you updated on the reply we receive. Feel free to come on chat if you have any other questions

Thank you for your patience

Even frøseth Norway
posted on November 25, 2016.

Okey! I have been waiting for over one week now, so im eager for a solution

posted on November 27, 2016.

Hey Even!

Last update for everyone: the IBAN has been correctly introduced this time!

Have a nice day :)

Even frøseth Norway
posted on November 29, 2016.

My payout got sent back to my Ikibu account for the third time yesterday. So i still not get my money!

Even frøseth Norway
posted on November 29, 2016.

I have talked to my bank now!! They say that all my info is correct and that they dont got any form of communication from ether you or Ipay!!

posted on November 30, 2016.

Hello Even,

This is the message we receive from InPay: "The bank has rejected the payments due to no match between account number, name and address".

There is no issue on the casino's side, as all other InPay payments are going through to other players. It's simply a matter of getting the details correctly.

I hope this helps! Anything else, don't hesitate to request further assistance

posted on December 1, 2016.

Hey guys!

Latest update: we're trying the payment through Trustly. Even had a typo in her address, which has been fixed. It should all work wonders now!

Will keep you updated!

posted on December 2, 2016.

Hey guys!

The payment has been fully approved and should have reached Even.

Just to summarise, this was due to the address not being entered correctly, which caused an error in InPay.

If anyone has any questions, don't hesitate to contact us! :)

posted on December 6, 2016.

Dear @evengf,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.