Heavy Chips Casino - Non payment of winnings

posted on September 26, 2013.

On the 19th September I deposited £8 and activated the freaky bonus, I was aware of the conditions of this that I had to wager my deposit and bonus 77 times before I could win any money and I would only get £50 even if my winning were more than this. I achieved the wagering requirements on Friday 20th September at 19:29:13 as stated in my betting history and I believe my virtual bonus was around about £540 at this point and that was then wiped out and £50 was then put in my Real Money Account. This means I had completed the wagering requirements were completed and the bonus now ended and the £50 was mine to do as I choose which means use as further stake money or withdraw. As stated in terms and conditions

I decided I wished to play on with my cash as I was enjoying using your site, I later had a big win on Sultan's cash around £2146 and this was now with Real Cash and nothing to do with the bonus I had completed using earlier. I continued to play on the different machines and finally made a decision that I would withdraw a large amount of the winnings and sent documentation to verify my account. When the verification was complete I requested to withdraw £2700 and leave the remaining balance to continue to play. I have now had all the money removed from my balance and replaced with £50 again which I am really upset with as this money I won was not won during the bonus this was won with my £50 I had from completing the bonus requirements.