Jackpot City Casino - Had my deposits declined due to an error yet funds taken from my account

posted on February 22, 2016.

I used both my cards to deposit into my account but it kept rejecting my attempt coming up with *error and to contact customer support. I would've retried multiple times as I knew I had funds in that account yet neither of the Cards processed my attempted deposits. I've now been informed by my bank that over $140 in my debit account has been withdrawn in multiple deductions from digimedia. The same with my credit card which was my other card linked to account. Because these payments are 'pending' by digimedia I am unable to get them back as the support team on jackpot city needed a bank statement with evidence of deduction amounts. Funds started deducting on the 17th and I called support for them to investigate the matter a day ago with no update of the whereabouts of my money is. Today I'll have to file a report with my bank if there is no positive correspondence with jackpot in regards to their banking department being able to return my funds. This situation is also happening to someone I know with 3 attempted transactions of $50+ failing to process due to an 'error' yet withdrawing the balance from his account. He is still waiting for his money to be retrieved too.

posted on February 26, 2016.

Dear @Zozpalm,

Any update regarding your complaint? Thank you.

posted on February 29, 2016.

Hi, they've since replied after I sent my bank statement showing transactions but their banking department won't do anything until I highlight the transactions I want investigated (have stated I'd like all of them investigated) it's been a prolonged situation that hasn't been dealt with so I've lodged a dispute form with my bank in hopes my funds will be returned to my bank that way instead.