Grande Vegas Casino - wants my photo with identity card

why grande vegas casino dont pay to me my winnings 125$ i got from grande vegas casino 25$ free chip EASTER 25 and i playthrough that 60 times then i send to them my identity card copy and my rent house bill copy but still they ask me to take picture me holding my identity card in front to my face but i dont have camera to take that picture and i dont have friends to take that picture or borrow camera and i dont have camera in my cellphone because its so old can you help me ineed those money

This complaint has been reopened upon Casino's request.

Hi there,
In order to check this issue, please provide your casino account username.
Thanks,
Yasmeen

Dear @hardstyle69,

Please confirm if the issue has been resolved. Please be in aware that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.