Ag Awards

Grande Vegas Casino - check bounced

Complaint Info
Disputed casino Grande Vegas Casino
Reason Delayed payment
Amount $ 219
Posted on July 23, 2014

This casino sent me a check written on a canadian bank and after arguing with my bank to accept the check it has been returned for frozen funds. I am now out the withdrawal of 219.07 and my bank has charged me a fee of $15 for the returned check. I also had to pay my bank a $5 fee just to get them to take the check in the first place. I went to chat and the person there directed me to email grande­veg­[email protected]­swi­fta­ssi­sta­ which I have done twice now without receiving a response. If you can help me to get my funds I would appreciate it. And no more canadian checks. Send my money western union.

Posted on April 21, 2014

I have since heard from Ashley Casino Supervisor and if all goes according to plan I will be satisfied with the way GrandeVegas handled this. There's a promise that if I return the check Grande Vegas will send my withdrawal Western Union with no fee to me and also cover the $15 returned check fee from my bank. At this point I'm just waiting for the check from my bank to return it to Ashley. I will keep you updated as time goes on.

Posted on April 25, 2014

Player informed our live chat support that the issue has been solved. The complaint is now closed and marked as successfully resolved.

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