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Grand Parker Casino - Bogus 'Random Security Check' since 5 months

UNRESOLVED
tobster Deutschland
Posted on January 2, 2015.

Hi, I played at grand parker in july and won a couple thousands. I then successfully got my account fully verified on the 10th of july and withdrew money. On the 17th of july i then got a message from the casino saying that my account has been chosen for a random securitycheck that will take up to 60 business days. I was obviously very annoyed by it, but didnt know what to do, i tried to talk to the manager or something, but i just got delayed over and over again. After around 3 months of waiting i started trying to withdraw money again, but it still gets denied 90% of the time i try to withdraw. Im waiting since 5 months now and only recieved 2 withdrawals so far of 1000$ each which seems to be the maximum per withdrawal and still have 3300$ in the account at the moment. The last few withdrawals all got denied and i always get the same robotic answer about random security checks. Waiting over 5 months to get your money is beyond unacceptable and i hope askgamblers can help me with this. Thank you for reading.

AskGamblers
Posted on January 2, 2015.

Dear @tobster,
Any update considering your complaint? Thank you.

tobster Deutschland
Posted on January 3, 2015.

no update, i went to the livesupport of grand parker casino and sent them the link and explained the situation in order to get someone to respond to it, hope this will help.

Grand Parker Casino complaints

  • 31 of 64 resolved
  • 3 days avg response
  • 1 month avg complaint life
  • 1,584 USD avg amount

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