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GGbet Casino - Keeps canceling withdrawal due to apparent technical issues

RESOLVED

Complaint Info

Disputed casino

GGbet Casino

Amount

$ 390.05

Posted on June 8, 2024

I'm scared that this casino is scamming me. I keep requesting withdrawals and they keep cancelling them (without notifying me). Whenever I inquired why, they'd say there is a technical issue with the payment provider and that I should do another withdrawal request. I've been doing withdrawal request after withdrawal request and everytime this has happened. I have used different payment methods but this still has happened. These people may be lying. Firstly, when I do the request, they'll say they've approved the withdrawal and that the payment processer will complete it within 5(!) business days. Then after some das have passed the withdrawalwould be cancelled and each time I would only find out if I happened to go kn the website as I would receive no notification, wasting even more time. The last time this happened the entire 5 days of processing had elapsed. I then inquired as to what was happening and then just minutes later my withdrawal was cancelled. This is absolutely bizzare. After these cancelations all the agent would tell me is "just do a withdrawal again". I've never been told why this keeps happening, what steps they'll take to fix this, nothing. I've Just asked to communicate directly with the payments department but they've refused. All they say is that I must just do another withdrawal and that I must just patiently wait--like a fool-- for this money that will seemingly never come. I'm really angry right now. I was very patient when this happened the first time. I just did my withdrawal request, but now this is just unacceptable. I've been waiting for a week to get these funds and I just have this nagging feeling that come Friday (5 business days) this will happen again and the agent will just say I must do it again and wait 5 days, again. I'm scared that these people will never give me my money and I'm frustrated like hell. My player ID is , removed >. There's no username. Please hide my ID once you've seen this message.


The total amount of money in dispute is $390.05. I am fully verified and I have successfully withdrawn here in the past but this new developers has me very worried. I'd like for there to be greater transparency as to why this has happened, what the casino will do to help me get my funds if this continues happening. I deserve answers and I want my money immediately. I'm tired of waiting. I'm not even sure if this story of "technical difficulties" is even true.

Posted on June 10, 2024

Hello.

I'm sorry to hear about the issues you've been facing with your withdrawals. Let me clarify the situation based on the information we have:

Jeton Wallet Payment Method: According to our transaction logs, it appears that the funds transfer operation was not completed from your end. Please ensure that all steps of the transfer process are followed correctly to avoid any interruptions.

Bank Card Transactions: Some transactions were canceled due to technical reasons. This issue can be sporadic, which is why some transactions were processed correctly while others were not. We apologize for the inconvenience this has caused.

As of today, I can confirm that two transactions have been successfully transferred to your bank card: 245.05 USD and 17.55 USD. We are continually working to resolve any technical issues and improve our payment processing system to prevent such occurrences in the future.

If you continue to experience problems, please contact us, providing any additional details that might help us assist you more effectively. We appreciate your patience and understanding.

Thank you for bringing this to our attention, and we are committed to ensuring you receive your funds promptly.

Posted on June 10, 2024

Hi. Firstly, thank you for completing two of my withdrawals. We can update the amount in dispute to now $145. As for Jeton, I have one current Jeton withdrawal that is pending. And previously I had a Jeton withdrawal that was also inexplicably cancelled (here's the transaction ID for that failed Jeton withdrawal: 8c1fd1­ef-­ea1­5-4­970­-b1­e5-­946­4f1­f21­70e). My current pending withdrawal with Jeton is 33f5d1­07-­523­9-4­b3c­-af­b0-­dba­0f5­66176b and I hope that it is processed without problems. To the people at Askgamblers, feel free to redacted the transaction IDs from public view if you wish.

Posted on June 10, 2024

Hi,

Thank you for providing the transaction ID. Here's the current status:

The transaction with ID 33f5d1­07-­523­9-4­b3c­-af­b0-­dba­0f5­66176b is currently stuck during the processing by Jeton Wallet.
We have two options for proceeding:

1. We can attempt to cancel this transaction, and you can create a new withdrawal request to your bank card.
2. Alternatively, we can wait for the final status of the current Jeton withdrawal.

Please note that the difficulty in canceling such a transaction lies in the fact that the processing system may refuse our cancellation request. However, we can still send a request for cancellation and, based on the response, proceed accordingly.

Please let us know which option you prefer, and we will take the necessary steps to ensure your funds are processed promptly.

Thank you for cooperation.

Posted on June 10, 2024

Okay. Quickly try to cancel and let me then do a Visa withdrawal. Please let me know either way whether the cancelation is successful or not.

Posted on June 10, 2024

All of my withdrawal requests have now been successfully processed. Thank you so much. This complaint may now be closed as it is now resolved.

AskGamblers
Posted on June 11, 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.