Complaint #35 Fairspin Casino

Responsible Gaming player protection not existing

By Luna0112

3 years ago

Hello. I wanted to close My Account three times because i have a extreme gambling Problem. I told this to fairspin but they opened My Account again so I have lost all My Money. I wrote a Email to fairspin but they will not help me.

If you suffer from gambling addiction, the account should be closed immediately and not after 24 hours. I couldn't read this procedure anywhere in their conditions. If I had known that I could play again after 24 hours of blocking I would never have registered with fairspin.

Fairspin took advantage of my gambling addiction and this is not respectable. I want the money back that I lost after my first wish to close My Account.

Disputed Casino Fairspin Casino

Reason Terms violation

Amount €6500

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Luna0112

3 years ago

Hallo. Curacao e Gaming helped me to get all the Money back.

AskGamblers

• Support Team

3 years ago

Dear all,

This complaint has been reopened as per Fairspin Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

3 years ago

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

Fairspin Casino Complaint Stats

Resolved 40 / 42

Avg. Amount $12,940

Avg. Complaint Duration 7 days

Avg. Response Time 1 day

Fairspin Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 30 out of 30 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

Fairspin Casino Complaints

See all complaints for this casino

Account blocked and 1678 USD withheld after following support instructions

I have been a loyal VIP player at Fairspin Casino for over 3 years, with total deposits exceeding $8,000. Throughout these years, I have fully verified my account, actively played, and participated in their official TFS token staking program with absolutely zero issues or complaints.

Recently, as the TFS token price steadily declined over the years (from $0.0056 in 2023 to $0.0014 currently), I decided to swap my earned tokens and withdraw my remaining balance.

Since the platform removed the token purchase button and had withdrawal limits, I contacted Fairspin Live Support for guidance. The support agents explicitly instructed and recommended that I split my total withdrawal into consecutive transactions of $500 to expedite the payout process.

I acted in complete good faith and strictly followed the official instructions given by their own support team. Immediately after doing so, my account was suddenly blocked, and my remaining balance of $1,678.55 was withheld under the vague pretext of "rule violations."

To address any potential concerns:

1. My play has always been 100% fair. I have even streamed my gameplay and TFS staking live on my channels (DachaDealer) with an open face.

2. My account is fully verified. Although my old passport expired in May, Fairspin never requested a re-verification (and successfully processed payouts afterwards). Furthermore, I now hold a newly issued, fully valid passport which I am ready to provide instantly.

3. Even after the block, Fairspin's automated system continues to process my active 3-day staking and sends me congratulatory emails about earned TFS Rakeback tokens being credited to my balance.

It is clear that Fairspin is using a completely artificial and groundless "terms violation" excuse to freeze and withhold $1,678.55 from a loyal, long-term VIP customer who simply wanted to withdraw his honest funds during a period of TFS token devaluation.

I demand that Fairspin Casino immediately unblocks my account and allows me to withdraw my full remaining balance of $1,678.55.

Unresolved

$1,679

They close my account and grab me after 5 years i play here its insane

They closed my account for a trumped-up reason after I'd been playing with them for about five years, making hundreds of thousands of deposits worth hundreds of thousands of USD. I buy and held their token TFS worth 30,000 USD. Also i have active withdrawal in process and about 500 USD on account. They stole everything and now they're not answering to my questions i sendet them in emails. You can see on screenshot that when I try to log in, there's a message. I never ask them to ban my account.

Unresolved

$31,000

Payment delayed for several days

Hello dear askgamblers, I am writing to you to know why the fairspin casino is delaying in making the deposit in my crypto wallet, I contacted them but they do not clarify the payment date, I have been waiting for 7 days, I kindly ask you to contact them so they give me the solution, if you need I can also grant you the screenshot with the date of my withdrawal

Resolved

$249

Fiarspin Casino -Withholds funds 280 usdt

Hello, My cryptocurrency withdrawal has been on hold for 6 days now and they don't give me a normal answer as to when they will withdraw my funds. Please help me understand the situation. If necessary, I can provide proof of the date of withdrawal of funds. I set the withdrawal date to 22nd, today is already 28th, this is very strange for withdrawal to crypto

Resolved

$280

Blocked from account after making first withdrawal request

Hi. I have held a fair spin account since Nov 2024, and deposited many thousands of dollars in it. Today, June 5, I made my first withdrawal request for $1000. I first got a message my ID verification was approved. I was asked for more documentation and I provided all of it. Then I was blocked from my account, with a message saying I violated the terms and conditions! I have done no such thing. Finally, I got an email saying their decision is final- they won’t tell me what I’ve done- just that there was suspicious activity. I’m an old man in cancer treatment- my daughters help me put money in account etc but it’s always from my own accounts I share with them. And as I said I’ve been making lots of deposits with no issues. This is very unethical.

Resolved

$1,000

Fairspin lying about the terms

Hello, I started playing fairspin and I got a 1000 euro bonus (first deposit bonus) and I wagered it and I had 4200 euro, but I only got 1000 euro, I wrote to the live chat, but they kept lying about the bonus terms, I mean there is the terms and they said completely different things, but you can see everything in the screenshots, please help me with this, thank you.

Resolved

€4,200

Every day I have to beg for a paycheck

I won $25,417 and the casino only allows me to withdraw via SEPA. Every day I have to beg for a paycheck. They only paid out two amounts of $1073. Today is the second time they haven't paid. Still just excuses and words from the VIP manager that I have to be patient. That's why they call me a VIP player. It's the same as all complaints. This is how they try to delay my withdrawals so that I get the full amount as late as possible. It's unfair and very mentally demanding. I don't know what to do anymore.

Resolved

$25,417

Withdrawal delay from 30th of July

Withdrew my money on 2024/07/30, From >22< days ago, And until this moment i didn't receive it!!!

Why do Fairspin workers break the rules that were set in by themselves? ((Violation of exceeding 10 banking working days)) Paragraph No. 5.14. From ACCOUNT, PAY-OUTS AND BONUSES it?

Is there a liquidity problem facing Fairspin platform? That's couldn't gives me my money?

Do they think that by prolonging the procedures like this, I will reverse the withdrawal and continue gambling?

From the date 30 of July2024 to this moment, 21 of august 2024, it has been 22 days since the withdrawal process was made. And every day I try to ask them what happened with it, and they return to me with scripted answers, and a lot of copying and pasting of the responses!

A very unpleasant situation, this harms the reputation of the platform!

Resolved

$285,080

Withdrawals getting rejected and delayed

I recently signed up at Fairspin as all reviews I read were good and I especially like casinos that have very quick withdrawal speeds. I started playing there and passed the KYC verification. I withdrew $2,200USD and had to withdraw in 3 transactions as $1,000 is the maximum for each when using Interac as only available withdrawal method. They kept reversing my withdrawal back into my account and I kept going back to chat with them to find out what was going on. They said it was rejected and to try again. This happened several times. Now I have a very uneasy feeling about all of this. I’ve played online for years and based on technology nowadays there really is no reason for these delays or games casinos seem to play with clients in what seems to be attempts to not pay out funds.

Resolved

$2,200

Casino is not paying out the money for 5 days

This casino does not pay me my money!

I passed the KYC check, I have all the photos confirming this.

I have been waiting for my money for the 5th day, although they stated that they pay out the funds within one hour.

When I write to support, they say just wait until the finance department transfers the money to you!

But that's not fair!!!

Resolved