Complaint #35 Fairspin Casino

Responsible Gaming player protection not existing

By Luna0112

3 years ago

Hello. I wanted to close My Account three times because i have a extreme gambling Problem. I told this to fairspin but they opened My Account again so I have lost all My Money. I wrote a Email to fairspin but they will not help me.

If you suffer from gambling addiction, the account should be closed immediately and not after 24 hours. I couldn't read this procedure anywhere in their conditions. If I had known that I could play again after 24 hours of blocking I would never have registered with fairspin.

Fairspin took advantage of my gambling addiction and this is not respectable. I want the money back that I lost after my first wish to close My Account.

Disputed Casino Fairspin Casino

Reason Terms violation

Amount €6500

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Luna0112

3 years ago

Hallo. Curacao e Gaming helped me to get all the Money back.

AskGamblers

• Support Team

3 years ago

Dear all,

This complaint has been reopened as per Fairspin Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

3 years ago

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

Fairspin Casino Complaint Stats

Resolved 40 / 40

Avg. Amount $12,770

Avg. Complaint Duration 7 days

Avg. Response Time 1 day

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