Fairspin Casino - Responsible Gaming player protection not existing

Dear @Luna0112,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed deposits

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

6.500 Euro

Greetings,

Dear Customer, Askgamblers,

We take every gambling addiction claim extremely seriously and always make sure to treat people with utmost respect and understanding.

Please be aware that in accordance with our T&C, you must confirm the blocking of your account after 24 hours in order to complete the blocking of your account.
Your account was placed on a 24-hour cooling-off period up until that point.Without the second letter your account will be unlocked shortly.
Cooldown periods were especially tailored for our customers' convenience to avoid unintentional or hasty blockage, which could result in losing access to the account and all of its assets and services.
You accept all of the terms and conditions outlined in our T&C by completing the registration and checking the corresponding box.
By completing the registration you agree to all of the rules stated in our T&C.
More information regarding this topic could be found on https:­­//­f­a­ir­­spi­­n.i­­o­/s­­elf­­-e­x­c­lusion

Regards,
Fairspin Support Team

The exact terms read as followed:
COOLING DOWN
If You want to take a break from gambling, We offer the option of suspending Your Member Account for the time You need, giving You some time to cool off and reflect on Your gambling situation. This can be actioned by contact Our customer support via email at [email protected]. The time periods that We offer are 24 hours, 7 days, 1 month, 6 months, 1 year or for an indefinite period of time. Should You wish to close Your Member Account for another time period You can always contact our customer support who will be happy to help you with this request.

All the details can be found in “Self exclusion” section of our website or by following this link: https:­­//­f­a­ir­­spi­­n.i­­o­/s­­elf­­-e­x­c­lusion

I asked three times to permanently block my account because I suffer from extreme gambling addiction. You have to take this seriously. I'm in therapy....

I want the money back that I lost after my first wish to close My Account.

Dear, Askgamblers

Fairspin.io is licensed under Curaçao eGaming license. Currently, the Player have chosen Alternate Dispute Resolution procedure provided by Curaçao eGaming, which means we can’t provide you with any comments until it’s over

I stopped this one. I haven't received a reaction here for weeks...

Dear, Askgamblers

According to our data user’s request to start an Alternative Dispute Resolution procedure has not been completely canceled just yet.

Unfortunately, we can’t provide you with any comments until it’s over

Note:In order to successfully accomplish a blocking procedure, all of our players need to follow the rules. Meaning, that if blocking requested is not confirmed within the 24hrs after initial request, the account will be automatically unblocked

According to our data the user have not made such confirmation and as a result account was unblocked of which user had been warned beforehand

Respectfully,
Fairspin

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly. 

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

Dear all,

This complaint has been reopened as per Fairspin Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hallo. Curacao e Gaming helped me to get all the Money back.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.