What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

ExclusiveBet Casino - Refusing to pay winnings from no deposit bonus!

UNRESOLVED
Complaint Info
Disputed casino ExclusiveBet Casino
Reason Declined payment
Amount € 200
Posted on March 4, 2016

played no deposit bonus at the casino exclusivebet, the account remains 200 euros, made a deposit, send a document for review, they have approved, to set the output money brought only my deposit else zeroed
They said that players from Russia are not eligible for a bonus, but you have a website there is no Russia in the ban


I recorded the following link http:/­/ww­w.l­ate­stc­asi­nob­onu­ses.co­m/o­nli­nec­asi­nob­onu­sfo­rum­/ex­clu­siv­e-n­o-d­epo­sit­-ca­sin­o-b­onu­ses­/ex­clu­siv­ebe­t-e­xcl­usi­ve-­fre­e-s­pins/ January 26, 2016,on the same day I played no deposit bonus

I asked in Live-chat:"I can withdraw money?",the operator told me: ""Yes, but you need to make a minimum deposit and send documents for review"
I have fulfilled all the conditions and documents approved
I put money on the conclusion waited
48 hours have passed, but the money has not brought
I turned to live chat again, there I was told that the money will withdraw within two hours
I waited 2-3 hours, login in my account, and the account was only my deposit of 10 euros
I turned again to the live chat, and only now told me that from the Russian players are not eligible to receive the bonus
you can help me solve this problem?

AskGamblers
Posted on March 8, 2016

Dear @slv9ss65eyy,

Any update regarding your complaint? Thank you.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy