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ExclusiveBet Casino - Won't accept my ID

RESOLVED
Complaint Info
Disputed casino ExclusiveBet Casino
Reason Verification issues
valleys United Kingdom Message
Posted on May 16, 2014

I recently won at this casino and I am trying to withdraw my winnings but they won't accept my ID. I have a CitizenCard which I had to pay £38 to the UK government in order to receive it. It is official ID that is only issued by the government but they are refusing to accept it. They are demanding a passport or drivers licence but I have never held a passport and I don't drive soi don't have either of these.

valleys United Kingdom Message
Posted on April 19, 2013

I have just had an email from them regarding this complaint, and they have agreed to accept my ID in this instance and say they are processing my withdrawal, ill let you know if i have it

Posted on April 23, 2013

Dear Valleys, Your documents have been approved and the payment has been issued. I'm sure you will soon be able to enjoy your winnings.

Do not hesitate to contact us for further information. ExclusiveBet Team

AskGamblers
Posted on June 10, 2013

Dear @valleys,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

AskGamblers
Posted on June 14, 2013

 Based on the complaint's post above, AskGamblers Complaints team believe both parties managed to reach to a mutual agreement, therefore this case is considered Resolved and it is being officially closed now.

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