Firstly we would like to apologise for any inconvenience you may have encountered.
There are few reasons that decelerate the withdrawal process in your account:
- Documents and account have been fully verified on the 15th of January
- Please note that in case of bonuses cash back on deposit losses, the max we pay is x10 the original deposit. Your withdrawals requests have been rolled back few times for incorrect amount. The final and correct payout has been requested on the 16th of January.
We confirm that your withdrawal will be paid on Monday 19th of January.
Should you need any further assistance do not hesitate to contact us.