ExclusiveBet Casino - Just keeps telling me they will pay but they never do

claudio88 Germany
posted on January 15, 2015.

They have not paid me. I have verified and attempted to cash out and they have not paid for 2 months now. I asked live chat why they didn't pay yet and they gave me no reason and only said they would message someone to "speed up the process" for me. No way the cashout process must take 2 months. I want them to pay soon.

posted on January 17, 2015.

Dear Claudio88,

Firstly we would like to apologise for any inconvenience you may have encountered.
There are few reasons that decelerate the withdrawal process in your account:
- Documents and account have been fully verified on the 15th of January
- Please note that in case of bonuses cash back on deposit losses, the max we pay is x10 the original deposit. Your withdrawals requests have been rolled back few times for incorrect amount. The final and correct payout has been requested on the 16th of January.
We confirm that your withdrawal will be paid on Monday 19th of January.
Should you need any further assistance do not hesitate to contact us.

posted on January 21, 2015.

@claudio88 ,
Did you received your winnings?

posted on January 25, 2015.

It's a nice practice to confirm if your complaint is resolved or not, thank you.