I posted the complaint to another two sites on the same day!!! And I did it two months (!!!) after the incident (28/4/2011) ….Why ?? Because I RESPECTED the time that was needed and before I posted anywhere else I had contacted ECOGRA who asked me also to wait until they could mediate. And here is the email :
----- Original Message -----
From:giannos.oikonomou@gmail.com
To:gael@casinorewards.com
Sent: 28/04/2011 5:39:55 AM
Hello Gael,
As of tomorrow I will cease on the silence that I have promised to you and ECOGRA who were supposed to intervene in terms of finding a solution.
I have advised my lawyer and he will file a legal complaint.
Besides, I was advised to communicate the matter with the eminent sites that deal with Casino cases and fully expose the issue.
I am sorry for the turn of the matters and really disappointed with the whole thing !
Rerards
Ioannis
The issue cannot be closed and will not !! And keeping this attitude I would not think that can better things …
If it is not my fault then it must be yours!! This a simple two- party issue (meaning that I have nothing to do with MGS).
I would consider the issue closed if you answer to the questions below and post the answers in this forum though. And I expect that it is to the Forums and its readers interest to be informed on these.
1. Why were the records (logs) from FIlecheck deleted so I cannot have access to them ? Instead they were sent to me ..
2. Why was I not informed before playing the game since you knew that there was a bug (I have posted your email that proves you knew about it).
3. Each time the game hang, all hands that remained were outplayed by the server while this game does not have “EXPERT MODE”. And it is the only game that does not !!! Why ? And guess what …server kept all these cards ensuring that I would not win the game (I have the screenshots for that and I have sent them). Who can inform me on how much money I lost due to the …server’s choices????
4. Why the game, after the bug was detected, was ONLY withdrawn from your Casino and not from all the MGS supported ones ? (I have email from other Casinos that they claimed they did not know anything about a bug)
5. Why the log files are in a complete almost sequence in a timely manner even at instances that cannot be explained ?? I have screenshots of the game proving that I was stalled for over two minutes with the error until I logged back in, and the logs show that I played a new game 3 seconds (!!!!!) after the error. And I am talking about relative time and NOT real time !!!
6. What was error “511” by the way ??? Software errors can produce abnormal writes on the database and that is known and understood by everybody !!! If error “511” and its consequences were such as to alleviate the outcome, why should we bother with log files ?? The log files are produced by the software and if the software produces errors then the database is VOID and cannot prove anything. If a program is designed to subtract two numbers and it adds them up instead, the number that will be written to the database is the sum and not the difference !!!!!!
7. In what manner was I satisfied over the issue and the fault of the game??? I was not reimbursed or paid the winnings…moreover I lost several thousand euro playing the specific game. Not being satisfied over the issued means that I lie about the whole thing and insinuates that I have raised a non existent issue. Was there an issue ?? Was I Involved ?? What was the impact of this issue on me ??
8. Last but not least, you have claimed that in Terms and Conditions is, indeed, mentioned that all bets are void during software errors. Why then bother with my case ??? you should have told me that since there was an error there will be nothing you could do …and that’s it …You know sometimes an individual can be informed on possible predicaments that could occur to him …that does not mean that these will happen !!! When you park your car in a parking lot, there is signs notifying you that they have no responsibility upon a possible loss or steal of your belongings left in the car…But that does not mean that when you return you will find your window smashed and your belongings stolen !
I am awaiting for your response …
Cheers
