Within a month (March) I played on the above mentioned Casino a large sum of money.
I tried several games but mostly played a poker game called Level - up. After a few games, on March the 10th, the game would stall on 3rd or 4th level and close on an error.....i did not pay attention at the beginning until the game stalled on a couple of good hands (on the 4X scale) and a MAJOR one on the 8X scale (A Royal Flush).
I informed the Desk and they answered me that "... they know the issue and they have reported to the Technical Department..." (All the emails are available).
When I claimed the winnings they told me that I had to print-screen the error in terms of reporting it to the software provider who would be finally responsible for the final answer. After I told them that I did not have a print screen of the error they informed me that there was nothing they could do.
As you realize the issue for me was very important and I decided to play again (on the 31st of March) see if the errors would appear again !! I was lucky enough to reproduce them and I had all the print-screens sent to them. Again that costed me except the amount I played, another good sum for losing good hands.
From the 31/3/2011 that I reported the errors since today I have the same answer to all my emails " ....we have no answer from the software provider so far ....we are waiting ....and ....blablabla ..."
I have concluded that they are not willing to pay or reinburse !!!!
I would be much obliged if you could help ...
Thank you in advance
PS All email and screenshots are available at your request !!