Emu Casino - Having troubles with verification

posted on April 16, 2014.

I deposited £10 to this casino with my maestro bank card which is in my maiden name ..i won money so i sent them documents to prove i am the same person ..i sent passport birth cert utility bill...official goverment ...all with the same middle name and date of birth and address .. they say this isnt enough they want me to get in touch with my bank. I am really angry I have done nothing for the past 3 days but sent them all these documents which I( might add , i use to verify my ID on over 60 sites and they all accept it. Mt bank can do nothing..they have £40 of my winnings, they have suspended my acc..what else can I do..and tbh...i dont like the fact they have so much of my personal details to hand, and that they wont give me my money..I need advice on this

Angela Austin/Pryde

posted on April 21, 2014.

Is this complaint solved? Please confirm!

posted on April 28, 2014.

ang, please update us if this complaint is solved, otherwise we'll close it under the presumption it's withdrawn!