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Emu Casino - Having troubles with verification

RESOLVED
Complaint Info
Disputed casino EmuCasino
Reason Verification issues
Amount £ 40
Posted on July 24, 2014

I deposited £10 to this casino with my maestro bank card which is in my maiden name ..i won money so i sent them documents to prove i am the same person ..i sent passport birth cert utility bill...official goverment ...all with the same middle name and date of birth and address .. they say this isnt enough they want me to get in touch with my bank. I am really angry I have done nothing for the past 3 days but sent them all these documents which I( might add , i use to verify my ID on over 60 sites and they all accept it. Mt bank can do nothing..they have £40 of my winnings, they have suspended my acc..what else can I do..and tbh...i dont like the fact they have so much of my personal details to hand, and that they wont give me my money..I need advice on this

Angela Austin/Pryde

AskGamblers
Posted on April 21, 2014

Is this complaint solved? Please confirm!

AskGamblers
Posted on April 28, 2014

Dear @ang,

Please confirm if the issue has been resolved. Please be in aware that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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