Applying fees which are nowhere to be seen within their terms and website

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. The casino offered a solution to this dispute and refunded disputed players fee.

In a case of a disagreement with our decision we remind the player that further assistance on this matter could be requested from the relevant licensing authority responsible for Lucky Casino.

Dear @rnkd84,

Please keep in mind that AskGamblers Complaints Team maintains zero tolerance towards verbal aggression or any other kind of behaviour which could be considered as offensive. Please refrain from using abusive epithets from now on, otherwise it may result in your current complaint being rejected.

Thank you for your cooperation.

I would say its very harsh to call us ******** you over when your bank charged you 370 NOK, for withdrawing 25.000 NOK on a total deposit of 850 NOK.
We all have different views.
I still congratulate you on your win with Lucky Casino and hope you will withdraw your remaining funds using a method you feel comfortable with.

Hi!

Yes, we normally change our terms if they are not clear. And in this case, we did not specify that NOK bank wires is transferred in EUR. This has now been updated and also why we are paying you for fees charged by your bank.

We can easily enable your account as long as you did not close it for gambling addiction.
If you require the full amount 340+30 NOK, you can easily withdraw using an e-wallet like Skrill. Then you will receive full amount. Should you request a wire, then yes, according to our terms and conditions we are now informing you that your bank will incur charges to you when receiving international bank wires. Again not a fee we are charging.

This is not something that we can "fix" as you suggest, since our processor only sends withdrawals in EUR to Norwegian players. The fees are fully charged by your bank.

Please investigate with any other casino how they transfer NOK Bank Wires for Norwegian players.

Thank you for making us clarify our terms and we welcome you back any time at Lucky Casino.