Mars Casino - Deposit not credited

Milka Hrcemic Bosnia and Herzegovina
posted on November 8, 2016.

i made deposite on 04.11 hereis proof what blockchain say https:­//b­loc­kch­­fo/­add­res­s/3­8P2­VhA­Tpa­Heb­Tiv­GWH­1TZ­4C9­mKT­ynRhfS my deposite still not credited to my account balance live support say thtat finance department and payment system are checking this and only they can fix it.
Gamora on live support say:
Investigation is in process, these transactions never reached the casino account, so it's probably stuck somewhere between payment processor and blockchain. Our finance department is in negotiations with payment provider currently.They say that mistake are not from they side and they investigate,i think its not from my side too because moneyy missing from my e wallet so i think here someone joking.I wait now 4 days they still not got reply from payment department and money not credited what i deposite balance is one big 0.I have proof that i deposite to my deposite adress to casino and they invasitage somethings dont know what but money is on jupiter i think!!!!!Later i saw some changes on sie and i say to support but they not whant to listen when i deposite i dont look to fee for btc deposite and next time when i deposite fee was 0.5 btc lol,next time when i log in i saw that fee was 0.5%.I say to livesupport that and they not listen me thy just reply that investigations in in procesed...So from instant deposite to for now 4 days how i dont got credited!

Milka Hrcemic Bosnia and Herzegovina
posted on November 9, 2016.

They credited my deposite today

posted on November 9, 2016.

Dear Milka,

Please accept our apology for the inconvenience. We were experiencing troubles with the payment system, but right now everything works fine. Thank you for your patience. We will do our best in order to prevent situations like that in future.


posted on November 9, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.