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Malibu Club Casino - Delaying payment and no answer from Live Chat or email support

Complaint Info
Disputed casino Malibu Club Casino
Reason Delayed payment
Amount € 2500
Posted on July 31, 2016

I made a 2500 € withdrawal on Jly 24th.
On July 29th it was still pending .
I tried to contact support via Email but got no answer after that I tried Live Chat a few times but the only answer I get is they have to get in touch with finance department and after that contact me. But they never did.

Posted on August 3, 2016

Dear @domcos2000,

Please let us know if there's some update on your issue.

Posted on August 5, 2016

So... Week 2 ended without any cashout. Got still 2600 pending. I tried again to get an answer from Support via email but in 2 weeks no reaction! Then i tried livechat again a few times. They kept saying that the payment will be done soon. finally I called Phone Support. final Statement was that my documents, which I had to send in again, will be checked the end of this week and that i can expect the payment early next week. So I will wait till next week and hope that MCC will be fair and finally cashout.

Posted on August 8, 2016

So. Today i tried again contacting Support via Phone. I tried this morning and later at night. And guess what they kept telling me... Right!! they have to contact finance and will get back me!! For two weeks i get the same answer and did Not even get an email back!!

Posted on August 10, 2016


I think thats it.

LiveChat doesnt respond any more and phone Support puts me on hold as soon as they here withdrawal request.
Seriously I tested it...
at my last call I mentionend it after a few minutes and the answer was directly " let me put you on hold"

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