Jackpot City Casino - Delaying my winnings unjustifiably

Crystal B Canada
posted on March 24, 2016.

Ok , First off Id like to state that I have been a player with Jackpot City Casino for a number of years ; actually I believe Jackpot City was the first casino I ever played at so needless to say I have verified my account and had successful withdrawals until NOW
I was fortunate enough to win some of the 4900 $ spent over the course of the last year -- Transaction history showed me that as of march 23 2015 till now todays date I had spent approx. this amount.
Over the course of the week end i had submitted a few withdrawals which i understand that there is a 24 hours period prior to the winnings being released and that payment team doesn't work on week ends
First problem arised when they sent the first withdrawal to my entropay card that had been closed and locked via my account at jackpotcity second problem arised when I'm still availting this payment . that's right i haven't received it yet as they delayed three days on this payment and I'm still waiting to see the funds appears
Now i need to say that every time i withdraw via echeck the money is made available that very same day around 6 pm EST .
I had withdrawn another sum of money of Monday which would put my pending period at Tuesday evening and Wednesday being released to my bank it is now Thursday and banks are closed Friday and Monday and i was just informed that its still under review
I'm so fed up with there long wait times and being an avid player here and NEVER having to wait this length of time has made rethink my whole playtime with them .. Going forward i will not be making anymore deposits here if my money isn't received before the week end -- they are stalling my payments with no justification what so ever ... they have misinformed me everyday since Monday and each rep had a different story each time this needs to be taken care of i should of received my 1400 legitimate winnings but yet only received 160 $ what a joke
also the dates keep changing on my transaction page and the pending period keeps being pushed for certain withdrawals ; as you will be able to see in the picture below those dates are false all of the dates except the reversible one which as of now it sitting in pending because i submitted the withdrawal yesterday( which is correct) but all other have been changed to todays date and I'm being told that they are under review .. this is unacceptable and going forward until i get paid at least my business will be no longer with them

Crystal B Canada
posted on March 26, 2016.

I have receive the 200$ and the 160$ to date .. still very unhappy with the fact that the 700$ that was withdrawn on Monday is still sitting in work in progress and I most likely won't see those winnings till end of week 2 # very disappointed with Jackpotcity :(

Crystal B Canada
posted on March 28, 2016.

May I ask to to have complaint resolved ?

posted on March 28, 2016.

Based on the player's last post we consider the case as resolved and officially closed.