Hi, I hope this finds you well! I would like to file this complaint hoping the AskGambers can help. I have played at Mr Ringo several times and 3 weeks ago I actually got lucky and won 700 Euros. So I have requested a withdrawal and uploaded all the required documents. After that I got an e-mail requesting a photo of myself holding my passport which I sent to the casino straight away. Again though, I did not get any feedback so I contacted their support and was told that it takes 48 hours until they would reply. Again for 3 days nothing happened and then they replied asking me to upload the same photo which I could not do as their system gave me the message that the max amount of uploads had been reached. Hence I sent the photo one more time but did not receive a reply from the casino. So I waited for 2 days and sent another email. This was on Wednesday. Now I am connected to the casino and queuing for the support since more than an hour. I am the 7th person in the queue and it is not moving so I will give up and write this complaint. I have also checked the section for pending withdrawals but there is no sign of the withdrawal or the money that was in my account. Could you please help as it seems that the casino is ignoring my mails and it seems like they don't want to pay.