Springbok Casino - Delayed payment for weeks

Jonet Claassen South Africa
posted on January 13, 2016.

I requested withdrawal on 26 December 2015 which has up to today not been paid out. I sent various emails with no reply from anyone and had frequent discussions with consultants whereby payment was confirmed every time. But no payment. When I checked today, I saw that they transferred the money back into my casino account and told me I need to request a withdrawal again! That is very unprofessional and unaccepted! I requested an immediate EFT - but was told it has to be processed and then paid out and I will have to wait again between 2 - 15 days. I have waited since 26 December 2015 - is that not long enough?? Can you PLEASE ASSIST and expedite my payment.

posted on January 14, 2016.

Hi there,

This payout was completed today to the customer's card.

Kind regards,

posted on January 18, 2016.

Dear @fb_10­153­371­474­075866,

Did you received your payment, can we close this complaint? Thank you. Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.