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Planet 7 Casino - Delayed Payment of $2500.00

RESOLVED
Donramon1966 United States
posted on February 17, 2017.

I submitted a withdrawal of $2500.00 in early January of 2017. Upon the initial verification, I confirmed with the withdrawal department that my paper work was current. The next email I received was that it would take 10 days to verify the withdrawal and upon approval it would be sent to the payment processor. I received the 2nd approval on 1/30/17, which was 5 days past the promised the date. I did have to contact the withdrawal center several times after the 10 day waiting period. The reason for the delay is always the same " we have a lot of withdrawal requests to process and please be patient. In the email of the confirming the payment being sent to the processor, it would take between 15 and 20 days business for the check to be sent. I waited until day 19 to contact the withdrawal department and once again was told "due to high volume of payment request " your payment request has been escalated to a supervisor. I was told that it would be another 15 business days before I would be contacted by the supervisor regarding my payment status. I have withdrawn money several times and it is always the same story, after patiently waiting until each time frame is met that they apologize for the delay but due to the high volume of requests they are behind in payment requests. It seems that the only way to get my money is either use Askgambers or continually call or chat with the withdrawal department.

I would like to add is that I have always received my money, but the time and effort is not what you commit to your customers on your website and in your emails. I look forward to getting this quickly resolved and receiving my payment.

Thank you

AskGamblers
posted on February 20, 2017.

Dear Planet 7 Casino,

Please let us know if there's some update regarding this case.

Donramon1966 United States
posted on February 22, 2017.

I have been contacted by accounting department directly. On 2/17 I received an email from Elena asking me to verify my method of payment and my mailing address. I responded within an hour of receiving the email. On 2/20 I received a 2nd email from Elena:

"Thank you for the information provided.
I have updated your account with it and your payment will be processed in 72 hours. The tracking numbers are expected by the end of the week. Once we have them the team is emailing them to players immediately, so you should expect an email shortly with the delivery details."

Once again I have always gotten paid but the level of effort is out weighing the benefit. Honesty is the best policy instead of sending a feel good email asking us a question you already have the answer, just have a more realistic payment terms and live by it.

I look forward to seeing my check soon.... even thought at this point it is almost one month past the "we promise" date.

Thanks
Andy

Donramon1966 United States
posted on February 23, 2017.

I received my check today.

Thank you

Andy

AskGamblers
posted on February 23, 2017.

Dear @Donramon1966,

Since you confirmed the receipt of your check, AskGamblers Complaints Team consider the complaint as resolved and it is being officially closed now. Feel free to contact our team and request complaint's reopening in case the check does not clear as expected.

Thank you all for your cooperation.

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