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10Bet Casino - Delay in payment


Complaint Info

Disputed casino

10bet Casino
Posted on June 4, 2017

Good afternoon,help me please casino 10Bet Does not pay money I do not know what to do where to write,One hope for you..I registered with this casino and received a bonus which was successfully won back
By their rules you need to make a deposit of 20 euros which I did.Now it's been 5 days no money and no answer.To my letters there is no reply chat writes the same thing we accelerated the withdrawal of money wait.
I hope you can help me.My user name ygly77,< email removed >

Posted on June 6, 2017

8 days have passed No money.My letters are not answered Chat writing, we accelerated the withdrawal of money.This is not a casino, it's just horror

Posted on June 7, 2017

Contacted technical support by their conversation They are not going to pay money.I do not know what to do 9 days have passed There is no withdrawal of money

Posted on June 7, 2017

I have a huge request To your team Askgamblers Bring 10Bet casino into a black list In its forum.It's just a huge request.
I can not stand their mockery anymore.

Posted on June 9, 2017

11 days have passed casino 10bet not withdraw my money.The horror.Every day they write to me the same thing,i do not know what to do,help me please Askgamblers

Posted on June 12, 2017

The player's winnings were forfeited and the respective account was closed due to clear breaches of several sections of our T&Cs which are related to opening multiple accounts by the same person, in order to claim the same bonuses several times.

The player was informed, and the original deposit was refunded accordingly.

Best regards,
10bet Casino

Posted on June 14, 2017

You can write anything you like,Where the proof,Provide them.

Posted on June 20, 2017

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of 10Bet Casino where it is clearly displayed that player had opened more than one account. Player by these actions violated general casino term #5.1

"5.1. Single Account You may only register and operate a single account with 10Bet. If you hold more than one account we reserve the right to suspend all duplicate accounts until all the account details and balances (belonging to you) are consolidated. Once completed, all other accounts will be terminated leaving a single active account. 10Bet may at its sole-discretion refuse registration of a Customer account, or close an existing Customer account, but any contractual obligations already made shall be honoured."

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant licensing authority responsible for 10Bet Casino.