Hello. My account has been verified 31.08.19, that's the date I did my withdraw on this site. At first after 4 days of waiting and the status of my withdraw is still "processing" I contacted the live chat and asked why. They told me that I should be expecting the withdraw to happen during the day and that it can take up to 2 business days to process. 2 days later I contacted them again and they told me that today it will happen, and that it can take up to 2-4 business days to process. 1 week had past and still no process in my wihdraw. At this point I had sent the finance department 3 emails (and it says on they're website that the usually answer emails in 30-60 minutes). But not one single email has been answered by them. The live chat keeps telling me that they can't help me, they can only ask the finance department to get in touch with me via email. But now when 10 days has past, I have not yet received any information regarding my withdraw. This site has been the worst casino experience of my life and I do not recommend anyone to play on this site.