Cool Cat Casino - different name registered

They would not pay me because I used a different name to register the account. However, they would take my deposit from my debit card under a different name. I sent them documents many times with proves of my identity. However, they would not honor my winning because I registered the account under a different name.

Dear Player:

As per Casino Rules: http:/­/ww­w.c­ool­cat­-ca­sin­o.c­om/­abo­ut/­rul­es.php

The Casino reserves the right to disqualify winnings in case the following incidents occur:

-More than one active account at the Casino (unless given prior approval by management);

-A mismatch between the name on the Player's Casino account and the name on the credit card(s) used to deposit into the account;

-If the same payment method is being used by different people (e.g. - Two players using the same eWalletXpress account).

-Incorrect or false registration information

Unfortunately the name used when opening the account does not match with the one on the credit card that was used to deposit and play.

Cindy Greco

this is absurd. The casino can take my deposit with a debit card under my official name, but refuse to pay my winning because I registered my account under a different name. The deposit should be denied if that is a problem in the first place. Also, this rule that your casino has pretty much denied me from playing there ever again. If I continue to play under my current account, I would not get my winning. If I registered a new account under my official name, I will have a multiple account according to the rule. The winning I have with this casino was small ($220 or something after the bonus is subtracted). I think I deposited more money than that. No other casinos I played have any of this problem.

Dear Player:

As you may know; once you download the casino software you agree to the Terms and Conditions of Coolcat Casino.

Rules are available on the site for players to read them and understand them before playing on the Casino.

Cindy Greco

thanks for using the term and regulation on me again. Your casino does make players feel like they are in a court trying to defend themselves. Every bit of wrong move will deny them from their winning.

Dear Player:

Please accept my sincere apologies if my last message made you feel bad; however it is important that players understand that they have to follow casino rules since they open the account to avoid any further misunderstandings.

Cheers

Cindy Greco

I guess the winning is not retrievable then and the account is voided

Dear Player:

We have submitted this issue to Fraud and Accounting Department.

Cindy Greco

thanks

Dear Player:

Casino will refund your deposits since your identity does not match the one on the account.

Cindy Greco

thanks. That is the deposits that I used with this debit card, right. Cause I used this card to play for a few days before I made the winning.

based on the playing history, $147 was deposit under that debit card. This amt will be refund it to me, right? Is the casino going to send me a check for it?

Dear Player:

Money will be sent back to same card used to make the deposit(s) on the Casino

Cindy Greco

do you know when they will refund it to me?

Dear Player

Refund will be processed on Monday

Cindy Greco

will wait, but nothing happened on the cashier of that account thus far

Dear Player

I will confirm with the Casino if refund has been processed.

Regards

Cindy Greco

it seems like the account is closed since I am not able to log in any more. I checked the my bank account and nothing has gone through yet.

Dear Player

Your refund was already processed. The casino informed me that it may take up to 4 weeks; depending on the bank to put the money back into your card.

Best Regards

Cindy Greco

will wait for it, but so far nothing happened yet.

Dear Askgamblers,

please close this case. Refund has been received.

 Complaint solved!