Cobra Casino - Pending MiFinity Withdrawals

Hello, Scril321,

Thank you for taking the time to provide your honest feedback! We care about our customers and we would never hold your cashouts on purpose - we are very happy when our players win!

Allow me today to further investigate your case and will get back to you immediately!

Thanks in advance for your patience!

Sincerely,
Liz @ Head of VIP

Ok. Thanks for responding.

Hello, Scril321,

Apologies for the delay! I am still investigating the reason for your cashouts are being held - I must assure you that the reason is not on our side.

Rest assured, we will proceed accordingly once we have enough information.

Feel free to contact me always at [email protected] - Liz.

We can proceed our communication there

Best wishes,
Liz

Hi Liz,

Thank you for following up.

However, I must strongly emphasize that I have done everything correctly on my side, and I need a clear explanation of what’s causing the delay:

My account is fully verified, including ID, address, phone number, and banking information.

I have not used any bonuses, and all gameplay has been with real-money deposits.

Mifinity is all verified. My previous withdrawals using MiFinity were approved and processed without issue​. And this was after i was forced to use this method.

All requested withdrawals are well within the casino’s stated limits and terms.

I was instructed to use MiFinity as a "viable alternative" after my deposit method was removed from options.

Your Terms and Conditions clearly state that withdrawals should be processed within 72 hours. and that a suitable withdrawal option must be available when the original is not​.

Despite fulfilling every requirement, my withdrawals (submitted March 29) remain pending, and I have yet to receive a valid reason or concrete solution.

So I kindly ask again:

What exactly is the reason the withdrawals have not been processed?

What immediate alternative solution can you offer?

@askgamblers I could also provide all documents if needed.

Hi AskGamblers and Scril321,

We are continuing to communicate with the player via email for faster resolution of the matter.

Keep you posted!

Best wishes,
Liz @ Head of VIP

Hi Liz and AskGamblers,

Thanks for following up here.

Just to confirm: Liz and I have been in touch via email, and on April 17 she proposed that we wait until Tuesday (April 22) to find a solution for my six pending MiFinity withdrawals — due to the Easter holidays. I agreed to that in good faith.

So far, two out of six withdrawals have now been processed, which I appreciate. So update will come on Tuesday :D

Hello Scril321

I have been trying to contact you via email. Your cashouts are processed and will be processed daily.

Can we proceed with resolving the matter?

Thanks in advance!

Best wishes,
Liz @ Head of VIP

Dear @Scril321,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hey!

Just a quick update: I’ve now received 4 of the 6 MiFinity withdrawals, and as Liz confirmed in our emails, this was a one-off glitch that won’t happen again. Withdrawals are back to daily processing, so I’m confident the remaining two will arrive smoothly by week’s end. I really appreciate Liz pushing this through.

I’ll also be making several more withdrawals soon, and I fully expect those to go through without issue. I’d like to keep this thread open until those last two payments have landed hopefully the final time I’ll need to post here. If anything else pops up, I’ll open a fresh complaint.

Hey.

Update:
I’ve just received the final two MiFinity withdrawals so all six for this case are now complete. Thanks to Liz for sorting this out so promptly and getting everything back on track.

With withdrawals back to daily processing, I’m confident any future ones will go through smoothly. I’ll consider this matter closed, but will open a new thread if any issues pop up down the road.

Thanks again for the platform and the communication we had here.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.