Email Sent to Club Player
TO: manager ON Sat 9/07/2016 5:07 AM
I began my cash out attempts on “27th June 2016”
On 8th July with mounting debt/bills to pay I needed an update on my cash out via check ($6,008). I called Club Player Casino to enquire on the status of Cash out/withdraw (via check) that I requested on 28th June 2016.
• Since the $6,080 status in my account transcript was “manager approved” and not “rejected”
o If it was rejected it would have been placed back into my account.
o Since the status was “manager approved” and “vanished” from my deposit / withdraw tab , I assumed that the check had been sent to my address.
Account Transcript – Withdraw / Cash out via Check for $6080
06/28/2016 03:54 PM Manager Withdrawal Approved! -$6,080.80
06/28/2016 03:54 PM Manager Withdrawal Requested -$6,080.80
Origianl Expected Check Arrival dates
• Best case: 10 Biz days – 12th July 2016
• Worst case: 14 days – 18th July 2016
• During the phone call I was told by management that the check will not be coming to my aligned residential address “14 Bobadah Street Kingsgrove”, and the $6,008 withdraw would not be returned to my Club Player account.
o I was told that would not be getting the money even though nearly 50% of that money was my deposits
o Deposited Money: I deposited $2,610 into the Club Player account and I won the remainder over many long gambling sessions
o Lotto Winnings: I won “Club Player Lotto” for the amount of $410 ($400 and $10)
o Slot Winnings: Therefore $2,988 was the amount I won playing the slot machines
It is important to note that I met all the play through requirements for any bonus codes that the bonus codes that I used all had “No Max Cash-Out” restrictions and they were able to be used “unlimited times”.
I’m frustrated as I was made to provide confidential information as part of the verification process in order to verify my account and if the check was not sent to my address. I have played and won and lost at other casinos and I have never had to provide so much information in order to be a “verified user” and receive money from a withdraw/cash out.
So after being abused and spoken to by an extremely unpleasant and unprofessional manager at Club Player casino I had no choice but to raise a complaint against the casino with “AskGamblers””
I require information on the status of my $6,008 cash out via check and an assurance that I will receive my money before I remove the complaint I made against the casino.
Your timely response is appreciated