Complaint #199 Club Player Casino

Pending withdrawal from 1/24 still not paid 2500

By Sabrina L.

7 years ago

I have submitted a withdrawal for 2500 in JANUARY and it is still not approved to be paid. I originally had submitted two wd's and the first one was paid in a timely manner but i have chatted weekly with support and they keep telling me the same thing, and it is still not approved. They paid out the first in bitcoin so they have my payout info, I dont know why they still will not approve my WD. 4 months is too long..

Request ID 2231918
Method Check
Amount $-2,500.00
Date 1/24/2019 4:50:14 AM

Disputed Casino Club Player Casino

Reason Delayed payment

Amount $2500

Discussion

AskGamblers

• Support Team

7 years ago

AskGamblers Complaints Team has been informed by the player via email that their complaint has been successfully resolved.

The case is being officially closed now.

AskGamblers

• Support Team

7 years ago

Dear @slassalle1,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Club Player Casino

• Representative

7 years ago

Hi Sabrina--

I've gotten to the bottom of this...

Your payment was issued to your wallet, nearly two weeks ago: 5/11 Paid $2500 (0.36817291) + no Service fees Bitcoin for transaction #62026089. The reason for my confusion was that the notes on your account were not properly updated, which is why I came to you asking to confirm your crypto address. Further, as you'd not mentioned you'd received the payment, it was doubly confusing.

In any event, this has been paid and there are no further payments pending on this account. I'd like to ask that you please check your wallet and confirm you've received the payment.

Regarding your Silver Oak issue, I've added this into my work log. As this is a separate issue (from your Club Player complaint), I'll be following your account to ensure your payments are issued properly, however, I cannot join this issue in with this complaint. I'd like to ask that once you confirm you've received the Club Player payment, that this complaint be closed.

Much appreciated,

Tawni

Club Player Casino

• Representative

7 years ago

Hi Sabrina--

I'm looking over the notes and they're not making much sense to me. I believe this has already been paid to your wallet, but I'm going to need to confirm this with our Payments Manager--I'll be back later today once I understand this a bit better.

Tawni

Club Player Casino Complaint Stats

Resolved 240 / 250

Avg. Amount $2,880

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Club Player Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 224 out of 233 complaints in this category have been resolved.

This operator's average complaint duration is 17 days, while the average duration across all operators is 8 days.

Club Player Casino Complaints

See all complaints for this casino

Delayed withdawal payment

Tawny

On 7/17/26, a withdrawal request was made in the amount of $2300. Lacking any update, on 8/7/26, I chatted with Ronald Grant in customer support. During this chat, the withdrawal request was expedited.

On 8/12/26, I received an email notifying me that my payment was on the way and it should be received in 7 to 10 business days. There was no mention regarding the amount for this payment.

When payment was not received on 8/21/26, customer support was again contacted for an update. Ronald Grant again responded and checked on the status of the payment. He informed me that the processor had split the payment and that $$1250 should be received by 8/26/26. The balance of $1050 would then be placed in the queue for approval which would take 7 to 10 business days. Once approved, payment would be received in another 7 to 10 business days.

As of this writing, it has been 5 weeks since the withdrawal request was submitted. I've been playing at this casino for more than a decade. In the past, I've never had an issue with withdrawals up to the casinos $2500 weekly limit. It's very frustrating to have waited this long only to have to wait another 4 to 5 weeks to receive full payment. I feel that this entire matter needs to be expedited and full payment received within a timely matter.

Resolved

$2,300

Slow withdrawal payments once again

On 2/5/26, a withdrawal request for $2500 was submitted to Club Player Casino. On 2/6/26, 5 more withdrawal requests for $2500 each were submitted to the casino. In total, $12,500 in winning have been requested. Today, 18 days have passed since the first request and 17 days for the other requests and no funds have yet been received.

On Friday, a chat was made to casino support. During this contact, the first request was escalated and I was told that there would be a response within 72 hours. At the time, a request to escalate the other five withdrawals was also made. A response was given that each request would be addressed individually once an earlier request was handled.

Today, 2/23/26, an email was received stating that a payment of $2500 would be made within 7 to 10 business days. This seems like a long time to wait for payment, and at the rate that things are proceeding, it will be several months before all withdrawals will be received. It it my understanding that the casino allows withdrawals of $5000 per week and crypto requests are made more quickly.

Thank you Ask Gamblersin advance for any assistance that can be provided to expedite my withdrawals.

Resolved

$12,500

Slow withdrawal payment

I have been having a hard time receiving my requested withdrawal from Club Player Casino.

On 12/18/25, a withdrawal request was made for $1000. A week later, an inquiry was made to customer support and their response said that payment was scheduled for the following week. On 1/2/26, payment still had not been received, so customer support was again contacted. The agent told me that the withdrawal would be expedited. On Monday 1/5/26, an email was received stating that payment would be received in 7 to 10 business days. Today (1/16/26) is the 10th business day and payment has yet to be received. Again customer support was contacted and I was unable to receive a response informing when payment would be received other than in 7 to 10 business days.

Thank you in advance for any assistance that Ask Gamblers can provide in this matter, I'd like to get this resolved quickly since I have another withdrawal of $1100 that has been pening since 12/29/25 and hope that I won't have to wait a month to receive this payment.

TP

Resolved

$1,000

Payment still unavailable

I signed up account and received a welcome bonus.

I hit and tried to cash out. It advised me to verify my identity, which I did.

They told me my payment could take up to 10 days.

It's been well over the 10-day period, and I have heard nothing back, and I have been unable to get customer support to respond to me.

Resolved

Will they cash me out

My name is < full name removed >. I recently won $5,000 on this platform but have been unable to withdraw my winnings. I’m only offered one withdrawal method—crypto—even though I have a working crypto wallet. Despite this, the site still won’t send the funds to my account. I’m extremely frustrated. I refuse to make another deposit if they’re going to block my withdrawals. I’ve tried to contact support multiple times with no response. The live chat doesn’t load, and emails seem to go nowhere. It’s unfair that they offer multiple deposit methods, yet restrict withdrawals to only one option that doesn't even work. I should be allowed to withdraw using the same method I used to deposit. This kind of behavior feels deceptive, possibly illegal, and absolutely unethical. Casinos should not be allowed to withhold winnings from players. I just want the $5,000 I rightfully won. What steps can I take now to get my money? Please help

Resolved

Payout request approved but not received

January 2, I won 10K. I split the payments up into 4 payments of $2500. They said it would take seven business days to process it for approval was approved. I received emails on all three that were approved. I check every other day and they still tell me the same thing and now I try to login and it says not authorized in my country. And stil have not received the first payment

Resolved

$10,000

Club Player owes 390 USD since Oct 11th

Hi,

I have a withdrawal for 390$ from Club Player that was requested on Oct 11th.

It was approved and has now been over ten business days since approval.

When I ask live chat they just say they will escalate it and to wait more days.

I hate having to come here and file complaints but I hate when casinos don't follow their own terms more.

It's been over a month

Ty for any help

Resolved

$390

I went clubbing

I am from the USA. I have been verified by the casino. I used a coupon that I was entitled to and won $4660.25 on june 24th 2024. Club player paid me $2500 in a coindraw. $2160.25 is late on both approval and payment, I am requesting askgamblers to please mediate this case for me until I receive the $2160.25.

Resolved

$2,160

Winnings not paid

I had won 400.00$ through them and after the fees and that I had 298.00$ I had won. I made deposit of 30$ like they said and the manager sent me an email stating approved and money on its way. I have yet to receive it. They told me my 30$ didnt go through so I have sent 3 emails to financial department with proof and will not respond back.

Resolved

It has been 15 days since I submitted a withdrawal request for $1000

It has been 15 days since I submitted a withdrawal request for $1000. I keep getting told that it is being escalated but nothing ever changes. I’ve had 6-7 different people “escalate” this withdrawal. No change still. Terms say all withdrawal are reviewed and approved or denied within 7-10 business day. After it’s approved then you have to wait another 7-10 business days to receive the payout. Ridiculous. Can someone help me to get Club Player Casino to approve my payout? Seems like they are just playin games at this point.

Rejected

$1,000