Complaint #1 Club Player Casino

Casino not paying

By dbbingo

11 years ago

Message on forum

Back on Dec 1st I withdrew $400 from my casino account at Club Player Casino and was told that they needed me to send them updated documents which I did that same day via e-mail to the address that they gave me. I did not hear anything so on Dec 8th I contacted them and found out that they never received my documents so I sent them again via email to two different e-mail addresses that they gave me.

All of my emails to them went through and were not returned. After another week I contacted them again and they told me they still did not have my documents, but after I started to get mad because I knew that they went through they finally told me they found them. So that was Dec 14th after two weeks. Now they told me it would take 7 - 10 days to approve the withdrawal. I contacted them at least 5 or 6 times over the past four weeks asking them about my $400 and when I was going to get it and no one could give me an answer. I was told to try back in a week, I was told to try back at a different time of the day, which I did, I was told that it was getting close to being approved, etc. Besides the 5 or 6 times I contacted them through live chat, which is how they told me to contact them, I also sent at least 3 or 4 emails to the email address listed on their casino as a contact, and every time I got an automated e-mail telling me that they had received my email & someone would contact me within 24 hours. Not once has that been done, those automated e-mails are the only time that I have been contacted by that casino during all of this time.

All of the contact with them has been from me. So it has now been six weeks sionce I withdrew that money from my account, and again I contacted them through live chat today and was told that it was approved today and that I would pay me as soon as they could. I asked what kind of time frame that mean't and was told maybe by the middle of next week. Also today for the first time since all of this started, Henry from their live chat, tells me today that I am not getting $400, but instead only $50. In every contact that I have had with them, including the e-mails, I have mentioned the withdrawal ant of $400, and not once has anyone ever told me that I was not getting that amount until today. When I asked about that he just told me that he was sorry that no one told me. There is no reason, or no possible excuse why no one would have told me that before now!! In the cashier at their casino when you go to withdrawal money there is a column on the left that tells you how much money you have in your account, how much of that money is available for withdrawal, and if their is a playthrough amount that is required. If $50 was all that I was allowed to withdrawal then it should have been there in the box under the amount available to withdrawal, and obviously it was not because I was able to withdrawal the $400 which is the amount that was in that box. For six weeks I have been given the run around by this casino, no once have they told me the truth, and now after all this time they tell me that I am only getting $50 instead of the $400 that I withdrew!!!

There is no reason and no excuse for this!! It is ridiculous!! I have dealt with a lot of online casinos and never, never, had any problem that even comes close to anything like this!!

What a Joke!!

Disputed Casino Club Player Casino

Reason Bonus terms violation

Amount $50

Discussion

dbbingo

• 1 reviews

16 years ago

I read the terms & conditions before I cashed out that money. I met the playthrough requirements and in the cashier window at Club Player casino there’s a box in the left hand column where it tells you how much of your winnings are available for withdrawal. It said $400. If I was only eligible to withdrawal $50, then that box should have had $50 in it and not $400.

I contacted the casino at least 10 times in regards to this withdrawal and not once did anyone tell me that I was not entitled to the $400 until over 6 weeks later when the casino finally realized they had to pay it. I find that a little odd that in the casino cashier it said that all of the $400 was available to withdrawal and that no one told me otherwise in all of my contact with them until I filed a complaint about not getting paid and the casino finally had to pay me, then all of a sudden the amt was changed from $400 to $50. I am not the one who needs to read the rules because if those were in fact the rules then don’t you think that the casino cashier should know what those rules are?

You need to figure out the right way to do business because the way you are doing it now is a joke!

Club Player Casino

• Representative

16 years ago

I am sure that everyone understands that if there is a Max Cashout specified on a freechip it clearly means, that is the Maximum that you can Cashout...so the $50 that are entitled to you have already been sent and I hope you read the requirements for FREECHIPS the next time you play in any casino. The casino has already provided you with the Control Number for Western Union so you can pick this up right away.

Regards,

< name removed >

dbbingo

• 1 reviews

16 years ago

I still have not received any money from them and I am also still not happy about the fact that they say I am only entitled to $50 when I withdrew $400, which was the amount that was listed in the cashier as the amount available for withdrawal. The first response they sent to you said that any free chip money that they give can not be withdrawn and that the amount of that bonus money would be deducted from my winnings which would mean $400 minus $25 equals $375. Now this second response says that I am only entitled to 2X the amt of the free chip which means $50.

They can not even get their story straight. I read the terms before I withdrew that $400 and there was no reason why I should not be paid that amount.

This casino is a joke! It has not been two months since I withdrew the $400 on December 1st and I have not received a dime form them yet. Obviously this is the way they do business and avoid having to pay out winnings to their players. I can not imagine what it would be like for someone who won a large amount of money. This has been more hassle than anything I have ever experienced and all for $400, even worse they are saying it is only $50 so what does that say about them!

Club Player Casino

• Representative

16 years ago

The Finance Department was able to send the money yesterday through Western Union and not UseMyWallet. The amount to be sent to you was a little less than $50 but since the minimum to send is $50, it was approved for that much and obviously no fees where charged. Regarding the $400 you requested, you were credited with a $25 free chip meaning you are entitled to receive 2x max cash out ($50), the rest is "excess money". You should be getting a control number soon to pick up your earnings in the nearest Western Union Store.

Regards,

< name removed >

Club Player Casino Complaint Stats

Resolved 239 / 249

Avg. Amount $2,882

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Club Player Casino Complaints

See all complaints for this casino

Slow withdrawal payments once again

On 2/5/26, a withdrawal request for $2500 was submitted to Club Player Casino. On 2/6/26, 5 more withdrawal requests for $2500 each were submitted to the casino. In total, $12,500 in winning have been requested. Today, 18 days have passed since the first request and 17 days for the other requests and no funds have yet been received.

On Friday, a chat was made to casino support. During this contact, the first request was escalated and I was told that there would be a response within 72 hours. At the time, a request to escalate the other five withdrawals was also made. A response was given that each request would be addressed individually once an earlier request was handled.

Today, 2/23/26, an email was received stating that a payment of $2500 would be made within 7 to 10 business days. This seems like a long time to wait for payment, and at the rate that things are proceeding, it will be several months before all withdrawals will be received. It it my understanding that the casino allows withdrawals of $5000 per week and crypto requests are made more quickly.

Thank you Ask Gamblersin advance for any assistance that can be provided to expedite my withdrawals.

Resolved

$12,500

Slow withdrawal payment

I have been having a hard time receiving my requested withdrawal from Club Player Casino.

On 12/18/25, a withdrawal request was made for $1000. A week later, an inquiry was made to customer support and their response said that payment was scheduled for the following week. On 1/2/26, payment still had not been received, so customer support was again contacted. The agent told me that the withdrawal would be expedited. On Monday 1/5/26, an email was received stating that payment would be received in 7 to 10 business days. Today (1/16/26) is the 10th business day and payment has yet to be received. Again customer support was contacted and I was unable to receive a response informing when payment would be received other than in 7 to 10 business days.

Thank you in advance for any assistance that Ask Gamblers can provide in this matter, I'd like to get this resolved quickly since I have another withdrawal of $1100 that has been pening since 12/29/25 and hope that I won't have to wait a month to receive this payment.

TP

Resolved

$1,000

Payment still unavailable

I signed up account and received a welcome bonus.

I hit and tried to cash out. It advised me to verify my identity, which I did.

They told me my payment could take up to 10 days.

It's been well over the 10-day period, and I have heard nothing back, and I have been unable to get customer support to respond to me.

Resolved

Will they cash me out

My name is < full name removed >. I recently won $5,000 on this platform but have been unable to withdraw my winnings. I’m only offered one withdrawal method—crypto—even though I have a working crypto wallet. Despite this, the site still won’t send the funds to my account. I’m extremely frustrated. I refuse to make another deposit if they’re going to block my withdrawals. I’ve tried to contact support multiple times with no response. The live chat doesn’t load, and emails seem to go nowhere. It’s unfair that they offer multiple deposit methods, yet restrict withdrawals to only one option that doesn't even work. I should be allowed to withdraw using the same method I used to deposit. This kind of behavior feels deceptive, possibly illegal, and absolutely unethical. Casinos should not be allowed to withhold winnings from players. I just want the $5,000 I rightfully won. What steps can I take now to get my money? Please help

Resolved

Payout request approved but not received

January 2, I won 10K. I split the payments up into 4 payments of $2500. They said it would take seven business days to process it for approval was approved. I received emails on all three that were approved. I check every other day and they still tell me the same thing and now I try to login and it says not authorized in my country. And stil have not received the first payment

Resolved

$10,000

Club Player owes 390 USD since Oct 11th

Hi,

I have a withdrawal for 390$ from Club Player that was requested on Oct 11th.

It was approved and has now been over ten business days since approval.

When I ask live chat they just say they will escalate it and to wait more days.

I hate having to come here and file complaints but I hate when casinos don't follow their own terms more.

It's been over a month

Ty for any help

Resolved

$390

I went clubbing

I am from the USA. I have been verified by the casino. I used a coupon that I was entitled to and won $4660.25 on june 24th 2024. Club player paid me $2500 in a coindraw. $2160.25 is late on both approval and payment, I am requesting askgamblers to please mediate this case for me until I receive the $2160.25.

Resolved

$2,160

Winnings not paid

I had won 400.00$ through them and after the fees and that I had 298.00$ I had won. I made deposit of 30$ like they said and the manager sent me an email stating approved and money on its way. I have yet to receive it. They told me my 30$ didnt go through so I have sent 3 emails to financial department with proof and will not respond back.

Resolved

It has been 15 days since I submitted a withdrawal request for $1000

It has been 15 days since I submitted a withdrawal request for $1000. I keep getting told that it is being escalated but nothing ever changes. I’ve had 6-7 different people “escalate” this withdrawal. No change still. Terms say all withdrawal are reviewed and approved or denied within 7-10 business day. After it’s approved then you have to wait another 7-10 business days to receive the payout. Ridiculous. Can someone help me to get Club Player Casino to approve my payout? Seems like they are just playin games at this point.

Rejected

$1,000

Won't pay me my win 330 USD

On March 24th, 2024 I won, and after the requirements were met and everything else I had $330 which was withdrawable.

So I requested a withdrawal on 3-24-24 and after excuse after excuse finally, on April 08th they denied the withdrawal because they said they needed some mail such as a bill for address verification, which I had already all verified but I sent them in any way as requested,

Well on April 10th I wrote in on chat to see what was taking so long and they pretty much made me take a free chip " while I wait for my $330 withdrawal".

Anyway, I requested my withdrawal again for $330 on April 11th and finally after more excuses and excuses tonight April 25th my withdrawal was denied and they took all my money too! They're saying I mixed funds - because I took that free chip - but that's bull because my $330 was pending in withdrawal and never mixed with the free chip cause I never won anything on it and played it all off, while the $330 was pending in withdrawal.

So they could have never been mixed together anyway, just another excuse not to pay me my $330 and now they won't let me talk to a manager or anything in chat and just keep closing the chat

Unresolved

$330