Complaint #221
Club Player Casino
Major United States Banks Not Allowed For Wire Transfers
6 years ago
I won a jackpot on Club Player and was offered a special "Express" withdrawal for up to $750 of my winnings, being it was my first time withdrawing from them. I thought this was great! I won some money and they are even giving me a special privilege of an Express withdrawal process. As like with most things in life, it was far too good to be true. I submitted the withdrawal on December 1st, 2019, and I had completed all of the required credit card authorization forms and was fully certified according to the account support team. Then it came to the last issue of the wire transfer to my bank, Bank of America.....ever hear of it? yeah, I thought so. How about Wells Fargo...hear of them? Yeah. Anyway, those are my two banks. I have two checking accounts, one in each bank. I figured I would just have it wired to my Bank of America checking, since that was the debit card I had used most often for deposits. Well....after everything was fully submitted, all proper codes for International Wire had been verified and recorded, basically everything within my power was checked and double checked correct to go forward with this Express wire transfer withdrawal.. 2 weeks after that, I finally was contacted by the Payments department, only after multiple live chats in the casino, begging them to have someone from the payments department contact me, well they finally did. Only to tell me that they do not wire money to Bank of America or Wells Fargo....or even Chase bank! These are not small banks. These banks accept international wires. They all accept FedACH and Fedwire payments..,.These are Major Institutions of Banking! Anyway....They only help I received after I was given this very late and very frustrating news that my banks are Not Allowed...all she told me to do was to provide them with the information of another bank that is not an intermediary or third party bank, but it can't be one of the three largest banks in the united states either. I asked on two occasions if she could give me the name of a bank that they did accept, and both times she just regurgitated the same line of it has to accept redact and international wire and cannot be intermediary or third party. So I ask you, what I am supposed to do? Go around opening checking accounts at random banks, waiting the time it takes to be a verified account holder, deposit money into each of these new checking accounts and then just say a prayer and cross my fingers that one of these banks will be accepted by the casino?? That is ludicrous! It makes no sense! Why can't somebody just please, for the love of God, tell me what bank here in the United States I can have this wire transfer of $440 sent to??? Yeah, it was supposed to be $750...but that's another story that I just don't care about anymore. I just want to get something from my winnings that I had previously deposited much more than to earn. Can anyone help me? It seems like such a simple request. Just the name of a bank in the United States that Club Player will wire my money to. Just a simple question with a simple answer. Why is this turning into a month's long fiasco, which was supposed to take 7-10 days since it was an Express withdrawal. All for a measly $440, previously $750...which was originally $1500....but like I said...that boat has sailed. Please, can someone help me understand?
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