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Club Player Casino - Major United States Banks Not Allowed For Wire Transfers

RESOLVED
Complaint Info
Disputed casino Club Player Casino
Reason Delayed payment
Amount $ 440
Posted on December 16, 2019

I won a jackpot on Club Player and was offered a special "Express" withdrawal for up to $750 of my winnings, being it was my first time withdrawing from them. I thought this was great! I won some money and they are even giving me a special privilege of an Express withdrawal process. As like with most things in life, it was far too good to be true. I submitted the withdrawal on December 1st, 2019, and I had completed all of the required credit card authorization forms and was fully certified according to the account support team. Then it came to the last issue of the wire transfer to my bank, Bank of America.....ever hear of it? yeah, I thought so. How about Wells Fargo...hear of them? Yeah. Anyway, those are my two banks. I have two checking accounts, one in each bank. I figured I would just have it wired to my Bank of America checking, since that was the debit card I had used most often for deposits. Well....after everything was fully submitted, all proper codes for International Wire had been verified and recorded, basically everything within my power was checked and double checked correct to go forward with this Express wire transfer withdrawal.. 2 weeks after that, I finally was contacted by the Payments department, only after multiple live chats in the casino, begging them to have someone from the payments department contact me, well they finally did. Only to tell me that they do not wire money to Bank of America or Wells Fargo....or even Chase bank! These are not small banks. These banks accept international wires. They all accept FedACH and Fedwire payments..,.These are Major Institutions of Banking! Anyway....They only help I received after I was given this very late and very frustrating news that my banks are Not Allowed...all she told me to do was to provide them with the information of another bank that is not an intermediary or third party bank, but it can't be one of the three largest banks in the united states either. I asked on two occasions if she could give me the name of a bank that they did accept, and both times she just regurgitated the same line of it has to accept redact and international wire and cannot be intermediary or third party. So I ask you, what I am supposed to do? Go around opening checking accounts at random banks, waiting the time it takes to be a verified account holder, deposit money into each of these new checking accounts and then just say a prayer and cross my fingers that one of these banks will be accepted by the casino?? That is ludicrous! It makes no sense! Why can't somebody just please, for the love of God, tell me what bank here in the United States I can have this wire transfer of $440 sent to??? Yeah, it was supposed to be $750...but that's another story that I just don't care about anymore. I just want to get something from my winnings that I had previously deposited much more than to earn. Can anyone help me? It seems like such a simple request. Just the name of a bank in the United States that Club Player will wire my money to. Just a simple question with a simple answer. Why is this turning into a month's long fiasco, which was supposed to take 7-10 days since it was an Express withdrawal. All for a measly $440, previously $750...which was originally $1500....but like I said...that boat has sailed. Please, can someone help me understand?

Posted on December 20, 2019

Hi Christopher--

I apologize for the difficulties you've been having with this and I believe this can be resolved fairly easily.

Would you be willing to receive payment via Bitcoin? I've just sent you an email regarding this--please get back to me as soon as possible.

Much appreciated,

Tawni

Posted on December 20, 2019

Hello. Thanks for contacting me. Yes; I will gladly accept bitcoin. In fact I asked if that would be possible after they told me they couldn't wire to Bank of America, but I was told that bitcoin was only possible if the deposit was made with bitcoin. I have sent you my bitcoin address. Thank you for your attention and help.
-Chris

AskGamblers
Posted on December 24, 2019

Dear Club Player Casino,

Please let us know if there's some update regarding this case.

Posted on December 26, 2019

Dear Club Player,

I have emailed You an updated bitcoin address to send my withdrawal payment of winnings to. I was incorrect with the original address I sent you. Since I have not received any response to my original email, I am assuming that I am not too late in sending you this updated bitcoin wallet address. Please let me know if there is any more information you require and when I shall be receiving my payment. Thank you.

-Christopher

Club Player username - < removed >

Posted on December 27, 2019

Dear Ask Gamblers,
I have finally received my payment in the form of Bitcoin from Club Player Casino. Thank you so much for your help! I wouldn’t have gotten it this quickly without you! :-)
The issue regarding delayed payment and unavailablity if payment methods has finally been resolved with Club Player casino.

Sincerely,
Chris

AskGamblers
Posted on December 27, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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