On Feb 23rd I received a promo bonus of 25$. I completed playthrough reqyirement and requested the 100 I would be entitled to as their max withdrawal on that bonus. Well, I have sent them all forms requested by email. They keep asking for the authorization form of which I have sent to them now 2 or 3 times. I have had many chats with agents and on Friday I believe it was agent said that she would forward the authorization form to manager for his attention. I keep making the withdrawal request for 100 and each and every time I log on, there it is placed back in my account. None of the emails I sent with documents ever came back to me. I even have an email from them suggesting they have in fact received all things as needed to authorize my account. I mean now that gives pretty interesting delay tactic.