Complaint #78 Club Player Casino

Closed my account and refused to pay winnings

By Danny D.

10 years ago

I signed up and redeemed the coupon that offered $65 that had to be wagered 30 times. I completed the wagering requirement and attempted to withdraw my winnings but couldn't. I contacted customer support who were rude and told me they don't give winnings to people in my country. I told them my country was not on the list of restricted countries. The chat kept getting disconnected every 2 seconds and it would take a long time before I could sign back in. Every time I asked the support team about my winnings I would strangely get disconnected and would have to wait about 20 minutes before I could sign back in, and when I finally could sign back in it would take about 45 minutes for them to respond, and in most cases they didn't, and when they did and I told them about the issue I would get disconnected. Finally they said that I had to make a deposit before I started playing with the free chip in order to be able to cash out whatever I win, but the page for the coupon I redeemed it states that it is a no deposit bonus. I kept getting disconnected (even though that has never happened to me before and now it was happening every time I got through to them and told them my problem), then they told me my winnings could not be withdrawn because the registration form was not filled out properly. I told them it was, and of course I got disconnected from the chat again, but this time when i tried to sign back in I could not. My account had been closed.

They basically point blank refused to pay me my winnings, and even banned me to get me to stop asking. This is a blatant scam site. They are running their site in Costa Rica, where online gambling regulations are practically non existent. In any other country they would not be able to get away with it.. This site should be avoided at all costs.

Disputed Casino Club Player Casino

Reason Declined payment

Discussion

AskGamblers

• Support Team

10 years ago

Based on the last player's comment we consider this complaint rejected, because player didn't presented true facts not to AskGamblers nor to Club Player casino.

Inactive user

10 years ago

I lied in my response. You were telling the truth, I am from Ireland and was ineligible to collect the winnings. I'm sorry for lieing.

Inactive user

10 years ago

Wow, the levels of depravity that some people will stoop to is absolutely shocking.

First of all, I am not from Dublin, Ireland; I am from Reading, England. Every word I said in my complaint was 100% true, and every word you said 100% untrue. And as for chat logs, I would like to see those because it is common knowledge that they can very easily be falsified. So I would be very interested to see those. I never lied on the registration -- what would be the point? You have got to be the sleeziest, scummiest, most corrupt online casino in the history of online casinos. What have you have just said is so far from the truth that it has actually turned my stomach with disgust.

The fact of the matter is that I won money from you fair and square, and my estimation is that you have been behind in earnings and could not afford to pay my winnings, or else you could afford to but not chose to. The last rule on this page states "Using false or fake evidence is law infringement", so I would like to see those chat logs because the only time I got through to you you were extremely rude and dismissive. You said that I said I was from America? That is complete and utter garbage. I NEVER said that. I want to see the chat logs that you submitted here, because there is no doubt that they have been maliciously edited. You are an absolute disgrace.

Club Player Casino

• Representative

10 years ago

Hi fb_460467537493369,

You were not honest when you registered your account. You were not honest when you spoke with our Customer Service agents. Now, you are not being honest in your statements here, on AskGamblers.

You registered giving an address in the UK. You then contacted support on three occasions, all from the same location: Dublin, Ireland. When it was explained that players from Ireland were not eligible for bonuses, you changed your story, stating you were actually from America and you expressly stated you LIED about your address and phone number when you registered your account. Intentionally giving false information to our casino(s) or any other online casino will always be grounds for account closure, which is exactly what happened here.

Further, in your complaint, you claim that our Customer Support agents were rude (they were not) and that you were continually disconnected and that you “would take 45 minutes for them to respond” is an absolute fabrication. I have all of the chat logs (which I have forwarded on to the management here at AskGamblers) and there was NO extended wait time AND there were no disconnections mid-stream in conversation.

The only ‘scam’ here is on your end and there is nothing further to discuss on this matter.

Tawni

Club Player Casino Complaint Stats

Resolved 240 / 250

Avg. Amount $2,880

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Club Player Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 224 out of 233 complaints in this category have been resolved.

This operator's average complaint duration is 17 days, while the average duration across all operators is 8 days.

Club Player Casino Complaints

See all complaints for this casino

Delayed withdawal payment

Tawny

On 7/17/26, a withdrawal request was made in the amount of $2300. Lacking any update, on 8/7/26, I chatted with Ronald Grant in customer support. During this chat, the withdrawal request was expedited.

On 8/12/26, I received an email notifying me that my payment was on the way and it should be received in 7 to 10 business days. There was no mention regarding the amount for this payment.

When payment was not received on 8/21/26, customer support was again contacted for an update. Ronald Grant again responded and checked on the status of the payment. He informed me that the processor had split the payment and that $$1250 should be received by 8/26/26. The balance of $1050 would then be placed in the queue for approval which would take 7 to 10 business days. Once approved, payment would be received in another 7 to 10 business days.

As of this writing, it has been 5 weeks since the withdrawal request was submitted. I've been playing at this casino for more than a decade. In the past, I've never had an issue with withdrawals up to the casinos $2500 weekly limit. It's very frustrating to have waited this long only to have to wait another 4 to 5 weeks to receive full payment. I feel that this entire matter needs to be expedited and full payment received within a timely matter.

Resolved

$2,300

Slow withdrawal payments once again

On 2/5/26, a withdrawal request for $2500 was submitted to Club Player Casino. On 2/6/26, 5 more withdrawal requests for $2500 each were submitted to the casino. In total, $12,500 in winning have been requested. Today, 18 days have passed since the first request and 17 days for the other requests and no funds have yet been received.

On Friday, a chat was made to casino support. During this contact, the first request was escalated and I was told that there would be a response within 72 hours. At the time, a request to escalate the other five withdrawals was also made. A response was given that each request would be addressed individually once an earlier request was handled.

Today, 2/23/26, an email was received stating that a payment of $2500 would be made within 7 to 10 business days. This seems like a long time to wait for payment, and at the rate that things are proceeding, it will be several months before all withdrawals will be received. It it my understanding that the casino allows withdrawals of $5000 per week and crypto requests are made more quickly.

Thank you Ask Gamblersin advance for any assistance that can be provided to expedite my withdrawals.

Resolved

$12,500

Slow withdrawal payment

I have been having a hard time receiving my requested withdrawal from Club Player Casino.

On 12/18/25, a withdrawal request was made for $1000. A week later, an inquiry was made to customer support and their response said that payment was scheduled for the following week. On 1/2/26, payment still had not been received, so customer support was again contacted. The agent told me that the withdrawal would be expedited. On Monday 1/5/26, an email was received stating that payment would be received in 7 to 10 business days. Today (1/16/26) is the 10th business day and payment has yet to be received. Again customer support was contacted and I was unable to receive a response informing when payment would be received other than in 7 to 10 business days.

Thank you in advance for any assistance that Ask Gamblers can provide in this matter, I'd like to get this resolved quickly since I have another withdrawal of $1100 that has been pening since 12/29/25 and hope that I won't have to wait a month to receive this payment.

TP

Resolved

$1,000

Payment still unavailable

I signed up account and received a welcome bonus.

I hit and tried to cash out. It advised me to verify my identity, which I did.

They told me my payment could take up to 10 days.

It's been well over the 10-day period, and I have heard nothing back, and I have been unable to get customer support to respond to me.

Resolved

Will they cash me out

My name is < full name removed >. I recently won $5,000 on this platform but have been unable to withdraw my winnings. I’m only offered one withdrawal method—crypto—even though I have a working crypto wallet. Despite this, the site still won’t send the funds to my account. I’m extremely frustrated. I refuse to make another deposit if they’re going to block my withdrawals. I’ve tried to contact support multiple times with no response. The live chat doesn’t load, and emails seem to go nowhere. It’s unfair that they offer multiple deposit methods, yet restrict withdrawals to only one option that doesn't even work. I should be allowed to withdraw using the same method I used to deposit. This kind of behavior feels deceptive, possibly illegal, and absolutely unethical. Casinos should not be allowed to withhold winnings from players. I just want the $5,000 I rightfully won. What steps can I take now to get my money? Please help

Resolved

Payout request approved but not received

January 2, I won 10K. I split the payments up into 4 payments of $2500. They said it would take seven business days to process it for approval was approved. I received emails on all three that were approved. I check every other day and they still tell me the same thing and now I try to login and it says not authorized in my country. And stil have not received the first payment

Resolved

$10,000

Club Player owes 390 USD since Oct 11th

Hi,

I have a withdrawal for 390$ from Club Player that was requested on Oct 11th.

It was approved and has now been over ten business days since approval.

When I ask live chat they just say they will escalate it and to wait more days.

I hate having to come here and file complaints but I hate when casinos don't follow their own terms more.

It's been over a month

Ty for any help

Resolved

$390

I went clubbing

I am from the USA. I have been verified by the casino. I used a coupon that I was entitled to and won $4660.25 on june 24th 2024. Club player paid me $2500 in a coindraw. $2160.25 is late on both approval and payment, I am requesting askgamblers to please mediate this case for me until I receive the $2160.25.

Resolved

$2,160

Winnings not paid

I had won 400.00$ through them and after the fees and that I had 298.00$ I had won. I made deposit of 30$ like they said and the manager sent me an email stating approved and money on its way. I have yet to receive it. They told me my 30$ didnt go through so I have sent 3 emails to financial department with proof and will not respond back.

Resolved

It has been 15 days since I submitted a withdrawal request for $1000

It has been 15 days since I submitted a withdrawal request for $1000. I keep getting told that it is being escalated but nothing ever changes. I’ve had 6-7 different people “escalate” this withdrawal. No change still. Terms say all withdrawal are reviewed and approved or denied within 7-10 business day. After it’s approved then you have to wait another 7-10 business days to receive the payout. Ridiculous. Can someone help me to get Club Player Casino to approve my payout? Seems like they are just playin games at this point.

Rejected

$1,000