Ag Awards

Cleos VIP Room - Refuses to pay me!

Complaint Info
Disputed casino Cleos Vip Room
Reason Declined payment
Posted on May 16, 2014

Cleos Vip Room management was processing a refund of all my unused Virtual Spree credits. You purchase these virtual spree credits from their site and you'll receive credit chips to play on their casino, the VS credits you've purchased you're suppose to exchange them for some items on their shopping spree list. (their listed items are well so over priced!) Anyway, we've come to the agreement that they were going to refund me all my unused VS credits for their equivalent cash. From the email I received from them, the first check in the amount of $2500.00 was suppose to go out in the mail last Aug. 16, 2013, and then one check every week after that for a total of $19000.00+ .

But on Aug. 14, two before the first check was suppose to go out, I receive an email from them saying that they will not going to refund anything to me because, according to them I've violated their policy of multiple accounts. I replied and tried to explain to them that the house I'm living in is not a mine, and that I'm just a tenant her. And the people they mentioned that also have account with them also happen to have the same address as me. I explained in my reply that Im not denying that they live in the same address, but we are all tenants of the house and are not related. Ive had my account with Cleos for almost a year now and so did my co-tenants, and we've all made a lot of deposits to them, but they never had any problem nor did they ever raise the issue not until recently when they were suppose to pay me. All the deposits I've made were all legit and real money. Ive never cheated nor de-activate a credit card after a transaction was made.

Now they do not want to communicate with me nor reply back to my emails to them. Please help me collect my money from them. Im trying to avoid filing a suit against them as much as possible. All I really want is want was promised to me nothing more. They are completely ignoring me.

P.S. I have all the receipts and copies of all of their email and chats. I can provide them all if needed.

Posted on September 18, 2013

Dear Askgamblers,

Thank you for your enquiry and please note that is not a casino but a unique promotion where our customers get value through great quality products, fun and the chance to win great prizes.

Regarding the case of (marrenglo) our security and fraud department have detected a number of anomalies with the behavior of this particular customer that have seriously contravened our terms and conditions.

The customer does have complete access to redeem great products for the value of her purchases, in no way has she received anything less than she has agreed to when making purchases. After much evaluation our risk department has decided not to waive the terms and conditions that this customer has agreed to when signing up to this promotion. We are standing by to help in any way possible to ensure that she gets the full value of her purchases.

1. Multiple accounts violation: http:/­/oi­39.t­in­ypi­c.c­om/­357­iul­l.jpg

2. Abuse will result in accounts being closed: http:/­/oi­44.t­in­ypi­c.c­om/­23u­5ug­8.jpg

3. Purchases are not refundable: http:/­/oi­40.t­in­ypi­c.c­om/­2qx­cdh­f.jpg

Posted on February 18, 2014

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of Cleos Vip Room where it is clearly displayed that player had opened more than one account.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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