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Casoola Casino - Withdrawal pending 5 days

RESOLVED
Complaint Info
Disputed casino Casoola Casino
Reason Delayed payment
Posted on June 4, 2020

After seeing this casino in internet and here i made an account here in casoola.com and made several deposits and played here.latest I made a withdrawl 5days back and it's still pending .2days back they sent me a mail and told me that your credit card didnt accepted the withdrawl from our end.which is wrong .bcoz I made withdrawl to my bank acc and given the same while making the withdrawl request.and adviced me to make another deposit thru skrill or neteler or ecopay and after that make the withdrawl request.they will do it on prior basis.But after doing the same thru skrill now it's still showing pening from last 2days. So I think they are not enjoying or interested to give out payments to their customer who wants to withdraw from the casool.com ..

AskGamblers
Posted on June 4, 2020

Dear @Rahulhome,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on June 4, 2020

Solved.but will not play again there bcoz of their withdrawl dilemma.

Posted on June 4, 2020

Hello RAHULHOME,

thank you for contacting us.

Please note that we checked your account and from what we can see the withdrawal you are referring to was requested on the 2nd of June and approved yesterday 3/06/2020 respecting the timeframe always provided to our customers, while for the other pending we can see on your account it seems there was an issue related to the payment method.

We hope this clarifies everything, but if you need any further information please do not hesitate to contact us, we will be more than happy to assist you.

Regards,
Casoola Team

AskGamblers
Posted on June 4, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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