Casoo Casino - Deposit not on my casino balance

Dear Casoo Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Askgamblers & LOVERBOY,

We would like to express our sincere apologies for the inconvenience and frustration this situation may have caused. At Casoo, we strive to maintain the highest standards of service and transparency, and we truly regret that your recent experience did not reflect this commitment.

Since the 19th of March, our Finance Department has been conducting a detailed investigation into the reported deposit issue. We are pleased to inform you that the deposit of €27 has now been successfully credited to the player’s account. The funds are available for use without any further delay.

We are also aware that such delays, even if rare, can impact the overall perception of our service. As a token of goodwill — and to express our sincere apologies — we have issued compensation to the player.

It’s important to emphasize that delays of this nature are not characteristic of our standard operations. Our team strives to ensure every transaction is processed swiftly and reliably. Unfortunately, on this occasion, a rare technical issue occurred during the deposit process. We have since reviewed our internal procedures and made improvements to prevent similar occurrences in the future.

We also want to offer reassurance: even in the face of temporary setbacks, player funds remain fully secure. We treat every financial transaction with the utmost diligence, and no deposit is ever lost.

Should you have any further questions, suggestions, or concerns, our support team is at your disposal 24/7 via email or live chat. Please don’t hesitate to reach out — we’re always here to help.

Thank you once again for your patience and understanding!

Best regards,
Peter

Suddenly case solved! 😁😂😮‍💨
Whatever...
Thank you anyway...

P.S. T&C bonuses still complex and confus­ing...w­it­hdrawal fee still existing? A deposit without bonus needs to be wagered 3 times??

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.