Complaint #2 Casinomia Casino

Problematic withdrawal process

By Jane C.

5 years ago

Message on forum

CASINOMIA has paid out 600 euros for cards, 2 payouts approved, but not received, missing approx. 5000 euros.

Payment must be requested daily which takes days to be accepted.

It can not be a worthy Casino with these payout matches, and CASINOMIA's countless attempts to avoid payout.

Ticket #EL9T3

All of a sudden I can not get paid out, as my card has not been used for deposit, really junk, but of course well tried to avoid payment ..

SAME CARD USED FOR ALL OF MY PAYMENTS ..

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Disputed Casino Casinomia Casino

Reason Delayed payment

Discussion

Sandmand

• Denmark • 1 reviews

5 years ago

Absolutely fantastic communication, to which Casinomia will not acknowledge that they will not pay out the last 600 euros.
Casinomia approved 2 payouts here on the drop zone, but never got approved the last 600 euros.
Numerous documentation sent via email directly to Casinomia.
Thus, Casinomia is your payout policy totally out of hemp.
Why fight for months to pay out winnings?

Sandmand

• Denmark • 1 reviews

5 years ago

get just 2 screenshots more, in approved 2 and not 3 payouts .

Sandmand

• Denmark • 1 reviews

5 years ago

Retrying and sending documentation ..
Reached so far through countless documentation, emails and chat ..
Still missing 600 euros ..

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Casinomia Casino

• Representative

5 years ago

Dear player,

Could you confirm the amount that is missing - EUR 600 or EUR 1,800 ? You told us that EUR 1,800 were missing and now you are mentioning that it is EUR 600? So is it EUR 600 or EUR 1,800?

Please check with your bank and match the 3 reference numbers (RRN) we provided to you so that we understand which payment is missing exactly.

Kind regards,

Casinomia

Casinomia Casino Complaint Stats

Resolved 0 / 1

Avg. Amount N/A

Avg. Complaint Duration 35 days

Avg. Response Time 3 days