I signed up with CasinoIn and made my initial deposit on the 11th of July, 2020.
After depositing over $110,000 NZD following a really bad run, I finally started to get some wins and CasinoIn requested me to undergo an account verification process, which I immediately completed, providing all the requested documents. They acknowledged receipt of the documents and told me the verification process would take 3-4 days, and on rare cases up to a maximum of 14 days.
It is now well beyond the 14 days.
They also mentioned that I could continue to play during the verification process. However, a few days after providing the documents, my account was suspended without any reasons given, despite asking their support department numerous times whereby I received the same reply of it being due to a technical error.
On the 25th of August, their manager messaged me the following:
"Clearly there has been some misunderstanding"
On the 27th of August, he messaged me the following:
"They promised to unlock your account and withdrawals by tomorrow."
"I will make sure you get compensated for that".
However, as of today the 8th of Sept, my account is still suspended and withdrawals are still not allowed. I have been contacting the support department regularly and their response is always the same, along the lines of:
“Please accept our apology for delay. I will send a reminder to appropriate persons regarding your request”
"Please kindly wait.”
I currently have over $80,000 NZD in my account that I need to withdraw from as a matter of urgency, and I seek your help with this matter please.