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Casino360 - E Transfer Deposit Cancelled by support waiting 2 weeks for a reply on Refund

RESOLVED
Complaint Info
Disputed casino Casino360
Reason Amount not credited
Amount $ 200
Posted on May 8, 2021

I deposited 200 into my account on this casino on the 24th through E transfer and Deposited took too long so the support agent cancelled the deposit and 1 Day Later it went through. I contacted support and the agent told me multiple times that I would receive a Refund in 1- 5 Business days. 5 Days Later No Refund contact support again and they forwarded it to the payment department and I haven't received any word yet on my Refund.

Posted on May 12, 2021

Hello,


Thank you for contacting us and I am sorry to hear you experienced this issue.

Could you please reach out via live chat or email at suppor­[email protected]­asi­no3­60.bet confirming your account details so we can review and help resolve the problem as soon as possible?

Thank you in advance for your cooperation.

Best Regards
Casino360 Team

AskGamblers
Posted on May 12, 2021

Dear Casino360,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Posted on May 12, 2021

Hello,


Thank you for providing the requested details.

The transactions appeared as cancelled in our back-office system, but after verifying it with the provider we have credited the funds manually and informed you of the resolution on May 7, 2021.

I apologise for any inconvenience caused. Please let us know should you have any questions and I will be happy to further assist.

Best Regards,
Casino360 Team

AskGamblers
Posted on May 12, 2021

Dear @Theycallmepooh,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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