Complaint #16 Casino360

Bank transfer payment never made it to my account

By chazzabren

4 years ago

Everything below is factually true and backed up by evidence.

Over a month ago I requested €100 withdrawal from from Casino 360 via bank transfer. The money was pending for over a week. After chasing on email and chat someone finally got back to me and said the money needed to be manually transferred. The casino claim this was done successfully from their side, however it never made it to my bank. I believe due to the money not being sent in EUROS as it was not taken in EUROS when I deposited.

I then over the course of 3 weeks requested the remaining balance be sent via Skrill. The company ignored this request for two weeks and came back saying their company cannot do skrill withdrawals. You will see however from my evidence this is factually untrue. I have received skrill withdrawals from their sister sites (same company) no issue. So their company can do skrill withdrawals.

They do not offer card withdrawals (even though they let you deposit) via card, The withdrawals they have claimed to send manually have never reached my bank. Their company DOES and has sent me skrill withdrawals, so I need askgamblers to help me mediate and get the casino to send my remaining balance back to my skrill account (which has been verified).

Thank you in advance.

Disputed Casino Casino360

Reason Delayed payment

Amount €100

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

4 years ago

Dear @chazzabren,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Casino360

• Representative

4 years ago

Hello again,

Thank you for your response.

I am afraid we are not partnered with Casinomia and the Skrill option is not available with us. However, I would like to confirm that your withdrawal was delivered to you on 16/06 as shown in your bank statement. In addition, due to your complaint, another withdrawal for the same amount was sent to you manually which should have reached your account by last Saturday.

This sum will be deducted from the remained of your balance and that amount also sent manually should you agree to the method?

I will be waiting for your response.

Thank you once more for your understanding and I am sorry for any inconvenience caused.

Best Regards,
Casino360

chazzabren

4 years ago

As previously stated to you in emails MULTIPLE times my bank does quarterly statements and I cannot provide one until the next quarter. So I supplied you with a screengrab of my bank history covering the period you 'Sent' me the money and I supplied this to askgamblers. You have evidence the money has not been received. I suspect this is due to you sending the money in a non euros payment, which you were advised my bank would reject. I believe you sent it in a non euros payment as my deposits for your site were taken in non euros payments.

As I have proven your company is still sending money to players via skrill. Abuntia NV (your company) is still actively sending payments via casinomia (closed in last month) and betilt and roku are offering skrill withdrawals and deposits. Therefore I request you stop lying and your company send me my remaining balance and the €100 I did not receive via skrill and then close my account.

This has been going on over two months and is utterly shameful.

Charlotte

Casino360 Complaint Stats

Resolved 5 / 7

Avg. Amount $1,208

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

Casino360 Complaints

See all complaints for this casino

Requested withdrawal of my funds and blocked my account

I played in this casino for about 2 months, KYS verification procedures, everything was fine. Then one fine day I made a deposit, lost a lot of money, and when I wanted to withdraw the rest of my money, when withdrawing personal funds in the amount of 2500 euros, my account was blocked, citing additional verification, I provided them with all the requested documents, about 300 days have already passed and there is no response from them. In technical support on the site, every time they write the same thing, that soon their top management will answer that they do not have the authority to solve such problems, but no one answers.

Unresolved

€2,500

Delayed withdrawals for over 30 days

So, between 29th November 2021 and 3rd January I requested 5 withdrawals of which 4 are marked as cancelled but they explained to me that payments will be released manually and money was deducted from my balance, and one (from 3rd January) which is still pending. Total amount of money from this four requests is 3202€.

The last answer I received was on 9th and since then their support ignores my emails. Live chat agents don't provide me any specific information, just that my funds will be transferred soon and that they will transfer my issue to the Technical and Payments team.

It's important to me to solve this case.

Thank you in advance.

Unresolved

€3,202

E Transfer Deposit Cancelled by support waiting 2 weeks for a reply on Refund

I deposited 200 into my account on this casino on the 24th through E transfer and Deposited took too long so the support agent cancelled the deposit and 1 Day Later it went through. I contacted support and the agent told me multiple times that I would receive a Refund in 1- 5 Business days. 5 Days Later No Refund contact support again and they forwarded it to the payment department and I haven't received any word yet on my Refund.

Resolved

$200

Justice please

Hi AskGamblers,

I really don't know what to do and I hope you can help me regarding this issue. I have a pending withdrawal for this casino for the amount of $1730 since March 19th my account is fully verified and verified twice when I contacted chat support they don't have idea. Askgamblers.com please help me like what you help to the other players. I have attached some proof.. Thank you so much

Resolved

$1,730

Pending withdrawal for more than 10 days

Hi askgamblers team,

I have a withdrawal "problem" with casino 360. I placed a withdrawal request - 113€ - on 8th february (see attached) and the casino keeps stalling it. Every time i contact them, Live chat says that they are experiencing "technical issues" and as soon as they "resolve this matter", they will process my withdrawal. They do not give me any clear explanation, a solution or a withdrawal alternative... I need some help with this situation.

Thanks!!

Resolved

€113

Delayed payments

Hello.

My account was successfully verified at 16th of November and since then for unknown reason they can’t process my withdrawal request. I emailed them numerous times and got relevant answer just one time at 20th of November ‘We are sorry for the delay and we are doing our best to process your withdrawal as soon as possible.

Our Payments team is aware of your pending withdrawal. Please be patient a little longer and we can assure you it will be processed soon and you will be emailed when it's done.‘ Since then they just ignore all my emails about this issue. I chatted few times via live chat and was told by agent 'I have already informed the related department and I am waiting for their reply. Please wait a little more!'...

Resolved