Casino360 - Bank transfer payment never made it to my account

Hello,


Thank you for reaching out and I am truly sorry for any inconvenience caused. As discussed directly with our agents the funds were sent manually by our payments team and in order to further investigate we need to see a bank statement for the relevant dates. Would you be so kind and provide it to us so we can proceed?

In regards to the Skrill, we did offer this payment option at some point however it has not been available for several months. The list of all options is visible and correctly displayed on our site within the payments page and your account directly.

Thank you for your understanding.

Best regards,
Casino 360Team

As previously stated to you in emails MULTIPLE times my bank does quarterly statements and I cannot provide one until the next quarter. So I supplied you with a screengrab of my bank history covering the period you 'Sent' me the money and I supplied this to askgamblers. You have evidence the money has not been received. I suspect this is due to you sending the money in a non euros payment, which you were advised my bank would reject. I believe you sent it in a non euros payment as my deposits for your site were taken in non euros payments.

As I have proven your company is still sending money to players via skrill. Abuntia NV (your company) is still actively sending payments via casinomia (closed in last month) and betilt and roku are offering skrill withdrawals and deposits. Therefore I request you stop lying and your company send me my remaining balance and the €100 I did not receive via skrill and then close my account.

This has been going on over two months and is utterly shameful.

Charlotte

Hello again,


Thank you for your response.

I am afraid we are not partnered with Casinomia and the Skrill option is not available with us. However, I would like to confirm that your withdrawal was delivered to you on 16/06 as shown in your bank statement. In addition, due to your complaint, another withdrawal for the same amount was sent to you manually which should have reached your account by last Saturday.

This sum will be deducted from the remained of your balance and that amount also sent manually should you agree to the method?

I will be waiting for your response.

Thank you once more for your understanding and I am sorry for any inconvenience caused.

Best Regards,
Casino360

Dear @chazzabren,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.