Unfairly applying a casino term, refusing to refund

I won a jackpot hunt 12 days ago and wanted to withdraw some money and they haven't processed it.

They also didn't deduct the withdraw amaunt, but ok. I contacted support every day, and every day same answer. I'm a fully verified player and I don't know or I do what the problem is. They just don't want to pay, as I read on some of the reviews of the casino x . I was always polite with support, but now I'm getting a bit mad. I hope this helps or someone helps me with this issue. Thnx!

I researched Casino X before deciding to try the site for my sports bets. On March 7, 2025, at 18:29, I made an initial deposit of €100 to explore the platform and check the variety of sports markets and betting options available. Impressed by what I saw, I placed my first bet and then topped up my balance with an additional €1,700 at 18:32.

I spent some time gambling, mainly on sports betting, and after an evening and the following morning, I noticed that my account had been restricted from placing larger bets. That was fine—I understand that gambling sites often limit winning customers, and I’ve experienced this before. In situations like this, the options are usually either to withdraw the full balance or keep it and switch to playing casino games.

I decided to withdraw my entire balance, starting with a €2,496 withdrawal on March 8, 2025, at 12:34, followed by another €220 withdrawal on March 9, 2025, at 08:23, bringing my balance to zero. The reason for two separate withdrawal requests was that I had pending bets that won after the first withdrawal.

However, it has now been over seven days, and I’m still waiting for my money. This is absolutely disgraceful! Customer support keeps responding with the same copied-and-pasted template, telling me to wait, without providing any real clarification. I need answers.

Let me be clear—I am already fully KYC-verified.

This situation needs to be resolved. A reputable casino site (at least what I thought it was) should not be handling withdrawals this way.

Please help me get this sorted.

Hello I've made a deposit 16.07 for 92.64 euro and received 100% bonus. I was making sportsbet to complete a wager and never got 0 euros on account (98euros is smallest amount reached).

Before my last 100 euros bet (won so I should have 237 euros from this bets) I got 198euro on account bonus money and made a bet for 100 euro from this balance. Casino removed for them 237 euros from last best and 98 euro remaining balance telling me that my bonus 'hit zero' and got nothing right now - which is pure stealing of my money for me.

Could you help me to regain my 335 euros? 98 remaining balance confiscated and 237 money from last won bet confiscated?

Hello Lydia.

By the decision of the administration, the funds were written off to the amount of the last deposit. The rest of the funds were debited due to a violation of the rules and are considered invalid.

Of course, this situation is unpleasant, but by registering on the casino website, you accept the terms and conditions and confirm your agreement with the rules that empower the administration to refuse to provide services.

We remind you that in accordance with clause 6.4. "If any information provided by you is false, inaccurate, misleading and / or otherwise incomplete, and if the information provided does not match the one specified in your passport data, then you are violating the terms of the contract, and we have the right to close Your account will promptly and / or refuse you to use the services of the Website, in addition to any other action in its sole discretion. "

Unfortunately, such violations involve the introduction of certain restrictions, namely, permanent blocking of the account without the possibility of unblocking. We would like to draw your attention to the fact that decisions regarding funds are made unilaterally and are not subject to revision.

Thank you for your time on the project. All the best!

Regards, Herman

Casino-X.com manager

I received such a letter about writing off the winnings and returning the last deposit. I registered on the site, went through verification by uploading a photo, there were 4 deposits in the amount of 5,500 rubles, of which the last 1,500. When the last one managed to win and the balance was 10,024 rubles, they again needed verification, then they appointed Skype, then a telephone conversation. When all the questions were answered to a single one, 3 days passed and an answer was given about closing the account with confiscation of winnings and returning only the last deposit, that is, 1500 out of 5500, to my question what exactly are they did not suit and I violated, they answered that they were not obliged to answer. I demanded that they return the entire deposit in the amount of 5500, they refused. There is a lot of correspondence with the casino, if I need to post what you need at your request.