On Wed 7th October I deposited a total of €16,500 (€14,000 via a Visa and €2,500 via a Mastercard).
The deposits were one after another (ie. after losing the previous one). After a run of good luck my balance was €20,000.
I requested €2,500 back to the MasterCard and the remaining €17,500 to the Visa.
The casino requested identity documents which were quickly verified. They informed me that withdraws are processed within 24 hours. This then changed to within 2 days.
Now they are saying that it could be at the end of this week!
So we've gone from 24 hours to 2 days to over a week!
I find this length of time completely unacceptable. I cannot fathom why the casino is constantly changing the timescales.
I feel that I am a victim of a scam here, and have grave concerns due to the large amounts involved. It doesn't help that the casino is being unfaithful by continually delaying payment of my funds and adjusting the timescales.
I see no reason why they cannot simply payout today, why do they have to wait a week when they clearly state that all withdraws are processed within 24 hours...