So today I wanted to ask livechat representative to close my account on Enzo Casino. I was surprised when the representative told me to cancel my pending withdraw and continue playing to win more. Even though I kindly asked to close my account.
This is what happend today:
- Created my account and deposited 25 euros. With this first deposit I made another 25 euros. So I asked to withdraw 50 euros.
- I made a second deposit of 25 euros. Made another 100 ish euros. For me to withdraw this amount I had to cancel my previous pending withdraw. Which I did. Eventually when I tried cashing out around 150 euros, it wouldn't let me because it said I exceeded the withdraw limit amount. Even though I had over 150 euros in my account.
- When the second withdraw didn't work I decided to play on more, which was stupid. I lost more. Eventually I ended up with 5 euros profit. I tried withdrawing this amount, and it worked right away. I feel cheated by the casino, and it probably has the worst customer support service. No one can push a player to gamble more, when they want to quit and close their account.